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Bibliographic Record Display

• Title:Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines.
  
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• Author/Creator:Raines, Susan, author.
  
• Published/Created:Lanham, Maryland : Rowman & Littlefield, [2020]
  

• Holdings

  Holdings Record Display

  • Location:DAVID LAM LIBRARY stacksWhere is this?
    
  • Call Number: HD42 .R35 2020
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Conflict management.
  Interpersonal relations.
  Personnel management--Psychological aspects.
  Customer relations.
  Conflict management--Case studies.
  
• Medical Subjects: Conflict, Psychological.
  Interpersonal Relations.
  
• Edition:Second edition.
  
• Description:v, 425 pages ; 27 cm
  
• Notes:Revised edition of the author's Conflict management for managers, c2013.
  Includes bibliographical references and index.
  
• ISBN:9781538119921 hardcover alkaline paper
  1538119927 hardcover alkaline paper
  9781538119938 paperback alkaline paper
  1538119935 paperback alkaline paper
  
• Contents:Machine generated contents note: SECTION I BASIC CONFLICT MANAGEMENT KNOWLEDGE AND SKILLS
  1. Manager Know Thyself: The Skills and Behaviors of Great Conflict Managers
  2. Theory to Practice: The Root Causes and Cures of Conflict
  3. Power of Negotiation: Essential Concepts and Skills
  4. Alternative Dispute Resolution Process Continuum
  5. Embracing Diversity, Inclusion, and Intercultural Communication Skills for the Twenty-first-century Organization
  SECTION II PREVENTION AND RESOLUTION OF INTERNAL ORGANIZATIONAL CONFLICTS
  6. Organizational Culture: The Cornerstone of Success
  7. Reducing Employee Conflict: Performance Reviews, Turnover, Motivation, and Working with Unions
  8. Leadership: Creating Collaborative Teams and Organizations
  9. Organizational Dispute System Design
  10. Ombudsman at Work: Coaching, Facilitating, Training, and Shaping Organizations
  SECTION III PREVENTION AND RESOLUTION OF EXTERNAL ORGANIZATIONAL CONFLICTS
  11. Principles and Systems for Superior Customer Service and Customer Recapture
  12. Public Policy Decision Making and Collaboration
  13. Facilitating Meetings and Large Group Decision-making Processes.