Holdings Information

Bibliographic Record Display

• Title:Clinical communication handbook / Melissa Piasecki.
  
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• Author/Creator:Piasecki, Melissa.
  
• Published/Created:Malden, Mass. : Blackwell Science, ©2003.
  

• Holdings

  Holdings Record Display

  • Location:BMB LIBRARY (VGH) stacksWhere is this?
    
  • Call Number: W62 .P527 2003
    
  • Number of Items:1
    
  • Status:Available
    

  • Location:WOODWARD LIBRARY stacksWhere is this?
    
  • Call Number: W62 .P527 2003
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Communication in medicine.
  Medical personnel and patient.
  Physician and patient.
  
• Medical Subjects: Communication.
  Physician-Patient Relations.
  
• Description:xi, 107 p. ; 21 cm.
  
• Notes:Includes bibliographical references and index.
  
• ISBN:0632046465 (pbk.)
  
• Contents:Communication is critical
  The evidence for how communication skills can improve medical outcome, patient satisfaction and reduce malpractice suits.
  Getting started
  Creating a good first impression : the basics on professional appearance and behavior.
  About time
  How to most effectively use the first 2 minutes and manage time during each interview.
  Engage
  Joining with the patient and obtaining the "agenda".
  Empathize
  Learning to understand and participate in the patient's feelings.
  Educate
  Identifying and anticipating patient's information needs.
  Enlist
  Using collaborative techniques to improve adherence and outcome.
  Getting feedback
  Using supervisors, colleagues, videotape, and patients to refine communication skills.
  Special situations
  English as a second language
  Working with cultural differences
  Giving bad news
  The anxious, tearful or angry patient
  Managing psychiatric problems
  Difficult patient relationships.