Holdings Information
Patient satisfaction : defining, measuring, and improving the experience of care / Irwin Press.
Bibliographic Record Display
-
Title:Patient satisfaction : defining, measuring, and improving the experience of care / Irwin Press.
-
Author/Creator:Press, Irwin.
-
Published/Created:Chicago, Ill. : Health Administration Press, ©2002.
-
Holdings
Holdings Record Display
-
Location:WOODWARD LIBRARY stacksWhere is this?
-
Call Number: W85 .P935 2002
-
Number of Items:1
-
Status:Available
-
Location:WOODWARD LIBRARY stacksWhere is this?
-
Library of Congress Subjects:Patient satisfaction.
Physician and patient.
Medical care--Quality control.
-
Medical Subjects: Patient Satisfaction.
Physician-Patient Relations.
-
Description:xv, 240 pages : illustrations ; 23 cm.
-
Series:Management series (Ann Arbor, Mich.)
-
Notes:Includes bibliographical references and index.
-
ISBN:1567931898 (pbk. : alk. paper)
-
Contents:Why bother?
Basics
Digging deeper: patient vs. clinical cultures
From theory to method
Reporting and interpreting the data
Mining the data for insights
From data to action
Creating a culture, not just a program
Emergency department: a special case
Implementing change.