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Bibliographic Record Display

• Title:Conflict diagnosis and alternative dispute resolution / Laurie S. Coltri.
  
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• Author/Creator:Coltri, Laurie S.
  
• Published/Created:Upper Saddle River, N.J. : Prentice Hall, ©2004.
  

• Holdings

  Holdings Record Display

  • Location:LAW LIBRARY (level 3)Where is this?
    
  • Call Number: K2390 .C655 2004 (LC)
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Dispute resolution (Law)
  Mediation.
  Negotiation.
  Conflict management.
  
• Description:xxix, 638 p. : ill. ; 26 cm.
  
• Notes:Includes bibliographical references (pages 582-590) and index.
  
• ISBN:0130981095
  
• Contents:Basic definitions
  Dispute resolution processes : an introduction
  Of artisans, invisible veils and philosophical maps : our preconceptions about conflict and how they shortchange us
  Conflict diagnosis
  Recurrent themes in conflict diagnosis
  Step 1 : Describe the conflict
  Step 2 : Identify the sources of the conflict
  Step 3 : Perform an interests analysis
  Step 4 : Assess the character of the conflict as constructive or destructive
  Step 5 : Assess the levels of trust and develop strategies to increase or preserve it
  Step 6 : Assess the impediments to resolving the conflict
  Step 7 : Assess the negotiation styles and practices of the participants
  Step 8 : Assess power and alternatives to a negotiated agreement
  Step 9 : Consider diversity issues at play in the conflict
  Mediation : An introduction
  Advantages and disadvantages of mediation
  The process of mediation
  The law and ethics of mediation
  Arbitration
  Nonbinding evaluation
  Mixed (hybrid) and multimodal dispute resolution processes
  Power tools and magic keys : using conflict diagnosis to manage legal disputes and select ADR processes.