Holdings Information

Bibliographic Record Display

• Title:Patient satisfaction : understanding and managing the experience of care / Irwin Press.
  
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• Author/Creator:Press, Irwin.
  
• Published/Created:Chicago, IL : Health Administration Press, ©2006.
  

• Holdings

  Holdings Record Display

  • Location:WOODWARD LIBRARY stacksWhere is this?
    
  • Call Number: W85 .P935 2006
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Patient satisfaction.
  Physician and patient.
  Medical care--Quality control.
  
• Edition:2nd ed.
  
• Description:xvii, 262 p. : ill. ; 23 cm.
  
• Series:Management series (Ann Arbor, Mich.)
  
• Notes:Previous ed. has subtitle: Defining, measuring, and improving the experience of care.
  Includes bibliographical references.
  
• ISBN:9781567932508 (alk. paper)
  1567932509 (alk. paper)
  
• Contents:1. Justifying the effort : patient satisfaction and the quality of care
  2. Justifying the effort : patient satisfaction and organizational effectiveness
  3. basics of patient satisfaction
  4. Digging deeper : patient versus clinical cultures
  5. Dealing with cultural diversity
  6. From theory to method : using your survey data effectively
  7. Mining the data for insights
  8. From data to action
  9. From action to satisfaction - creating a culture, not just a program
  10. Fifty nifty ideas for improving patient satisfaction / Mary Malone
  11. emergency department : a special case
  12. Implementing change.