Holdings Information

Bibliographic Record Display

• Title:From humble beginnings to admired enterprise : what drives phenomenal success? / Director, Gordon Gurley.
  
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• Variant Title: What drives phenomenal success?
  
• Other Contributors/Collections:Barrett, Colleen.
  Gurley, Gordon.
  Stanford Video.
  Kantola Productions.
  
• Published/Created:[Stanford, CA] : Stanford Video ; Mill Valley, CA : Kantola Productions, ©2007.
  

• Holdings

  Holdings Record Display

  • Location:DAVID LAM LIBRARY audiovisual Where is this?
    
  • Call Number: HE9803.S68 F76 2007 dvd
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Southwest Airlines Co.
  Airlines--United States--Management.
  
• Genre/Form:Speeches.
  Educational films.
  Nonfiction films.
  Feature films.
  
• Description:1 videodisc (50 min.) : sd., col. ; 4 3/4 in.
  
• Series:Stanford executive briefings (Unnumbered)
  
• Terms governing use:Restrictions: Site license UBC faculty, staff and students only
  
• Cast:Lecturer, Colleen Barrett.
  
• Summary:"Colleen Barrett explains the success of Southwest Airlines in simple terms: a customer focus that is not just a program or policy, but a way of life. In an industry that must constantly balance cost against people, Barrett believes that not focusing on the people values will make dollars irrelevant. She explains that employee satisfaction is the starting point for customer satisfaction, and describes a hiring process that selects on individual attitudes, sets expectations, and empowers employees from the beginning to do the right thing and make day-to-day decisions that connect with customers."--Container.
  
• Notes:Taped live May 9, 2007 at Stanford University.
  DVD video.