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Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby ; foreword by Mari Robbins.
Bibliographic Record Display
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Title:Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby ; foreword by Mari Robbins.
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Author/Creator:Stainsby, Karen.
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Published/Created:Oxford ; New York : Radcliffe, ©2007.
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Holdings
Holdings Record Display
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Location:WOODWARD LIBRARY stacksWhere is this?
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Call Number: W21 .S72 2007
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Number of Items:1
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Status:Available
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Location:WOODWARD LIBRARY stacksWhere is this?
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Medical Subjects:Health Personnel--psychology.
Interpersonal Relations.
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Description:viii, 141 p. : ill. ; 25 cm.
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Notes:Includes bibliographical references and index.
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ISBN:9781846191077 (pbk.)
1846191076 (pbk.)
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Contents:Pt. I. Communication
1. Good communication
What is 'communication'?
Basic listening skills
2. Communicating with people 'in difficulty'
Understanding strong emotions
Helping a distressed person
3. Communicating with people whose behaviour is challenging
Assertiveness
Handling angry and abusive behaviour
4. Communicating when there is a difference
Difference and diversity
Working with communication differences
5. Faceless communication
Telephone skills
Email skills
Pt. II. Managing Yourself
6. So much to do, so little time
Managing time and delegation
Understanding what motivates you
Overcoming procrastination
7. Handling problems, choices and dilemmas
Problem solving
Decisions and dilemmas
Pt. III. Working Together
8. Collaborating
Working in a team
Making meetings meaningful
9. Speaking your mind and striking bargains
Giving and receiving feedback
Negotiating skills
Pt. IV. Taking Care of Yourself
10. Emotional wellbeing
Stress - the good, the bad and the ugly
Recognising stress
How our thoughts in fluence our emotional wellbeing
What can I do to help myself?
Seeking professional help
11. Understanding yourself
importance of self-understanding
Learning more about yourself.