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    Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby ; foreword by Mari Robbins.

    • Title:Develop your interpersonal and self-management skills : a practical resource for healthcare administrative and clerical staff / Karen Stainsby ; foreword by Mari Robbins.
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    • Author/Creator:Stainsby, Karen.
    • Published/Created:Oxford ; New York : Radcliffe, ©2007.
    • Holdings

       
    • Medical Subjects:Health Personnel--psychology.
      Interpersonal Relations.
    • Description:viii, 141 p. : ill. ; 25 cm.
    • Notes:Includes bibliographical references and index.
    • ISBN:9781846191077 (pbk.)
      1846191076 (pbk.)
    • Contents:Pt. I. Communication
      1. Good communication
      What is 'communication'?
      Basic listening skills
      2. Communicating with people 'in difficulty'
      Understanding strong emotions
      Helping a distressed person
      3. Communicating with people whose behaviour is challenging
      Assertiveness
      Handling angry and abusive behaviour
      4. Communicating when there is a difference
      Difference and diversity
      Working with communication differences
      5. Faceless communication
      Telephone skills
      Email skills
      Pt. II. Managing Yourself
      6. So much to do, so little time
      Managing time and delegation
      Understanding what motivates you
      Overcoming procrastination
      7. Handling problems, choices and dilemmas
      Problem solving
      Decisions and dilemmas
      Pt. III. Working Together
      8. Collaborating
      Working in a team
      Making meetings meaningful
      9. Speaking your mind and striking bargains
      Giving and receiving feedback
      Negotiating skills
      Pt. IV. Taking Care of Yourself
      10. Emotional wellbeing
      Stress - the good, the bad and the ugly
      Recognising stress
      How our thoughts in fluence our emotional wellbeing
      What can I do to help myself?
      Seeking professional help
      11. Understanding yourself
      importance of self-understanding
      Learning more about yourself.
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