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    Communication skills for the health care professional : concepts, practice, and evidence / Gwen van Servellen.

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    • Title:Communication skills for the health care professional : concepts, practice, and evidence / Gwen van Servellen.
    •    
    • Author/Creator:Van Servellen, Gwen, 1942-
    • Published/Created:Sudbury, Mass. : Jones and Bartlett, ©2009.

    • Holdings

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    • Library of Congress Subjects:Allied health personnel and patient.
      Interpersonal communication.
      Communication in medicine.
    • Medical Subjects: Health Personnel.
      Professional-Patient Relations.
      Communication.
      Patients--psychology.
    • Edition:2nd ed.
    • Description:xxxiv, 485 p. : ill. ; 26 cm.
    • Notes:Includes bibliographical references (pages 439-462) and index.
    • ISBN:9780763755577 (paper)
      0763755575 (paper)
    • Contents:Introduction. Managing Care and the Implications for Healthcare Communication
      Ch. 1. Health Communications and Quality Care
      Ch. 2. Principles of Human Communication
      Ch. 3. Nature of Therapeutic Communications
      Ch. 4. Cultural Similarities and Differences and Communication
      Ch. 5. Pervasive Role of Confirmation and Empathy
      Ch. 6. Communications That Contribute to Trust and Mistrust of the Providers
      Ch. 7. Art and Skillful Use of Questions
      Ch. 8. Therapeutic Use of Silence and Pauses
      Ch. 9. Impact and Limitations of Self-Disclosure
      Ch. 10. Proper Placement of Advisement
      Ch. 11. Reflections and Interpretations
      Ch. 12. Judicious Use of Confrontations, Orders, and Commands
      Ch. 13. Communicating with Patients with Low Literacy
      Ch. 14. Communicating with Patients with Chronic and/or Life-Threatening Illness
      Ch. 15. Communicating with Patients in Crisis
      Ch. 16. Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
      Ch. 17. Communications Within and Across Healthcare Provider Groups
      Ch. 18. Conflict in the Healthcare System: Understanding Communications and Resolving Dispute
      Ch. 19. Family Dynamics and Communications with Patients' Significant Others
      Ch. 20. Privileged Nature of Patient and Provider Communications: The Issue of Patients' Rights
      Ch. 21. Privileged Nature of Patient and Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
      Ch. 22. Health Communications to Enhance Behavioral Change
      Ch. 23. Internet Use and Communications of Patients and Providers
      Ch. 24. Altering Systems of Care to Enhance Healthcare Communications
      App. A. Glossary
      App. B. References.
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