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Bibliographic Record Display

• Title:Intercultural business communication / Lillian H. Chaney, Jeanette S. Martin.
  
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• Author/Creator:Chaney, Lillian H.
  
• Other Contributors/Collections:Martin, Jeanette S.
  
• Published/Created:Upper Saddle River, N.J. : Prentice Hall, ©2011.
  

• Holdings

  Holdings Record Display

  • Location:DAVID LAM LIBRARY stacksWhere is this?
    
  • Call Number: HF5389 .C47 2011
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Business etiquette.
  Business communication.
  Intercultural communication.
  Corporate culture.
  
• Medical Subjects: Organizational Culture
  
• Edition:5th ed.
  
• Description:xv, 301 pages : ill ; 24 cm.
  
• Summary:This title prepares future managers to face the differences in business communication across cultures. It contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general 'dos' and 'don'ts' in international business.
  
• Notes:Includes index.
  
• ISBN:9780132127905 (alk. paper)
  0132127903 (alk. paper)
  
• Contents:Ch. 1. nature of intercultural communication
  Ch. 2. Universal systems
  Ch. 3. Contrasting cultural values
  Ch. 4. Cultural shock
  Ch. 5. Language
  Ch. 6. Oral and nonverbal communication patterns
  Ch. 7. Written communication patterns
  Ch. 8. Global etiquette
  Ch. 9. Business and social customs
  Ch. 10. Intercultural negotiation process
  Ch. 11. Intercultural negotiation components
  Ch. 12. Laws affecting international business and travel
  App. A. Glossary
  App. B. Answers to exercises.