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• Title:Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
  
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• Author/Creator:Stone, Douglas, 1958-
  
• Other Contributors/Collections:Heen, Sheila.
  Patton, Bruce.
  
• Published/Created:New York : Penguin Books, ©2010.
  

• Holdings

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  • Location: c.1  DAVID LAM LIBRARY stacksWhere is this?
    
  • Call Number: BF637.C45 S78 2010
    
  • Number of Items:1
    
  • Status:c.1 On loan - Due on 09-15-2024
    

  • Location:DAVID LAM LIBRARY stacksWhere is this?
    
  • Call Number: BF637.C45 S78 2010
    
  • Number of Items:1
    
  • Status:Available
    

  • Location:OKANAGAN LIBRARY stacksWhere is this?
    
  • Call Number: BF637.C45 S78 2010
    
  • Number of Items:2
    
  • Status:c.1 Requests: 1
    

   
• Library of Congress Subjects:Interpersonal communication.
  Interpersonal communication--Case studies.
  
• Medical Subjects: Communication.
  Interpersonal Relations.
  
• Genre/Form:Case studies.
  
• Edition:10th anniversary ed., [2nd ed.]
  
• Description:xxxiii, 315 pages : ill ; 20 cm.
  
• Summary:From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
  
• Notes:"With a foreword by Roger Fisher"--Cover.
  "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
  First published in the U.S.A. by Viking Penguin, 1999.
  Includes bibliographical references.
  
• ISBN:9780143118442 (pbk.)
  0143118447 (pbk.)
  
• Contents:Sort out the three conversations
  Stop arguing about who's right: explore each other's stories
  Don't assume they meant it: disentangle intent from impact
  Abandon blame: map the contribution system
  Have your feelings (or they will have you)
  Ground your identity: ask yourself what's at stake
  What's your purpose?: when to raise it and when to let go
  Getting started: begin from the third story
  Learning: listen from the inside out
  Expression: speak for yourself with clarity and power
  Problem-solving: take the lead
  Putting it all together
  Ten questions people ask about difficult conversations
  A road map to Difficult conversations.