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    Communication skills in pharmacy practice : a practical guide for students and practitioners / [edited by] Robert S. Beardsley, Carole L. Kimberlin, William N. Tindall.

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    • Title:Communication skills in pharmacy practice : a practical guide for students and practitioners / [edited by] Robert S. Beardsley, Carole L. Kimberlin, William N. Tindall.
    •    
    • Other Contributors/Collections:Beardsley, Robert S.
      Kimberlin, Carole L.
      Tindall, William N.
    • Published/Created:Philadelphia, PA : Wolters Kluwer/Lippincott Williams & Wilkins, ©2013.

    • Holdings

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    • Library of Congress Subjects:Communication in pharmacy.
      Pharmacist and patient.
    • Medical Subjects: Communication.
      Pharmacists.
      Professional-Patient Relations.
    • Edition:6th ed.
    • Description:xvii, 256 pages : illustrations ; 20 cm.
    • Summary:Communication Skills in Pharmacy Practice helps pharmacy and pharmacy technician students learn the principles, skills, and practices that are the foundation for clear communication and the essential development of trust with future patients. This text's logical organization guides students from theory and basic principles to practical skills development to the application of those skills in everyday encounters. Sample dialogues show students how to effectively communicate, and practical exercises fine tune their communication skills in dealing with a variety of sensitive situations that arise in pharmacy practice.
    • Notes:Includes bibliographical references and index.
    • ISBN:9781608316021 (pbk.)
      1608316025 (pbk.)
    • Contents:Machine generated contents note: 1. Patient-Centered Communication in Pharmacy Practice
      Overview
      Introduction
      Pharmacists' Responsibility in Patient Care
      Importance of Communication in Meeting Your Patient Care Responsibilities
      What is Patient-Centered Care?
      Encouraging a More Active Patient Role in Therapeutic Monitoring
      Patient-Centered View of the Medication Use Process
      Summary
      Review Questions
      Review Cases
      References
      2. Principles and Elements of Interpersonal Communication
      Overview
      Setting the Stage
      Components of the Interpersonal Communication Model
      Personal Responsibilities in the Communication Model
      In Search of the Meaning of the Message
      Importance of Perception in Communication
      Summary
      Review Questions
      Review Cases
      References
      Recommended Readings
      3. Nonverbal Communication
      Overview
      Nonverbal Versus Verbal Communication
      Elements of Nonverbal Communication
      Distracting Nonverbal Communication
      Detecting Nonverbal Cues in Others
      Importance of Nonverbal Communication in Health Care Encounters
      Overcoming Distracting Nonverbal Factors
      Summary
      Review Questions
      Review Cases
      References
      4. Barriers to Communication
      Overview
      Introduction
      Environmental Barriers
      Personal Barriers
      Administrative Barriers
      Time Barriers
      Summary
      Review Questions
      Review Cases
      References
      5. Listening and Empathic Responding
      Overview
      Listening Well
      Empathic Responding
      Empathy and Effective Communication
      Attitudes Underlying Empathy
      Nonverbal Aspects of Empathy
      Problems in Establishing Helping Relationships
      Knowing When to Refer
      Summary
      Review Questions
      References
      6. Assertiveness
      Overview
      Beginning Exercise
      Defining Assertiveness
      Theoretical Foundations
      Assertiveness Techniques
      Assertiveness and Patients
      Assertiveness and Other Health Care Professionals
      Assertiveness and Employees
      Assertiveness and Employers
      Assertiveness and Colleagues
      Summary
      Review Questions
      Review Cases
      References
      7. Interviewing and Assessment
      Overview
      Introduction
      Components of an Effective Interview
      Interviewing as a Process
      Interviewing in Pharmacy Practice
      Interviewing and Patient-Reported Outcomes
      Documenting Interview Information
      Interviewing Using the Telephone
      Summary
      Review Questions
      References
      Recommended Readings
      8. Helping Patients Manage Therapeutic Regimens
      Overview
      Introduction
      False Assumptions about Patient Understanding and Medication Adherence
      Techniques to Improve Patient Understanding
      Techniques to Establish New Behaviors
      Techniques to Facilitate Behavior Change
      Theoretical Foundations Supporting Behavior Change
      Applying Motivational Interviewing Principles and Strategies
      Summary
      Review Questions
      References
      Recommended Readings
      9. Medication Safety and Communication Skills
      Overview
      Introduction to Medication Safety Issues
      Types of Errors: Possible Causes and Potential Solutions
      General Strategies to Enhance Patient Safety
      When Errors Occur
      Summary
      Review Questions
      References
      Recommended Readings
      10. Strategies to Meet Specific Heeds
      Overview
      Introduction
      Older Adults
      Patients with Disabilities
      Terminally Ill Patients
      Patients with Sexually Communicated Infections
      Patients with Mental Health Problems
      Suicidal Patients
      Patients with Low Health Literacy
      Cultural Competence
      Caregivers
      Summary
      Review Questions
      Review Cases
      References
      Recommended Readings
      11. Communicating with Children about Medicines
      Overview
      Need for Educating Children and Their Parents about Medicines
      Importance of Using a Patient-Centered Interaction Style
      Understanding the Cognitive Developmental Level of a Child
      General Principles for Communicating with and Empowering Children
      Toddlers and Preschool Children
      School-Age Children
      Adolescents
      Summary
      Review Questions
      Review Exercise
      References
      12. Interprofessional Collaboration and Effective Communication Skills
      Overview
      Pharmacist Roles in Collaborative Patient Care
      Barriers and Facilitators to Collaborative Partnerships
      Initial Steps to Developing Collaborative Arrangements
      Building Trust: The Cornerstone to Successful Collaborative Arrangements
      Using Communication Skills to Enhance Collaborative Relationships
      Five Critical Behaviors Within Collaborative Partnerships
      Collaboration and the Patient-Centered Medical Home
      Summary
      Review Questions
      Review Case
      References
      Recommended Readings
      13. Electronic Communication in Health Care
      Overview
      Introduction
      Foundations of Internet-Based Communication
      Pharmacist Use of Social Media
      Patient-Provider Communication
      Interprofessional Use of Electronic Communication
      Trending and Future Electronic Communication Issues
      Guidelines for Electronic Communications
      Summary
      Review Questions
      References
      14. Ethical Behavior When Communicating with Patients
      Overview
      Ethical Patient Care
      Pharmacy Code of Conduct for a Modern World
      Pharmacists' Code of Ethics
      Key Principles Guiding Ethical Conduct
      How Can Pharmacists Resolve Ethical Dilemmas?
      Analyzing Patient Cases
      Contemporary Topics in Pharmacy Care
      Summary
      Review Questions
      References.
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