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• Title:Handbook of geriatric care management / edited by Cathy Jo Cress.
  
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• Other Contributors/Collections:Cress, Cathy, editor.
  
• Published/Created:Burlington, MA : Jones & Bartlett Learning, [2017]
  

• Holdings

  Holdings Record Display

  • Location:BMB LIBRARY (VGH) stacksWhere is this?
    
  • Call Number: WT31 .H353 2017
    
  • Number of Items:1
    
  • Status:Available
    

  • Location:WOODWARD LIBRARY stacksWhere is this?
    
  • Call Number: WT31 .H353 2017
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Geriatrics--Handbooks, manuals, etc.
  Older people--Medical care--Management--Handbooks, manuals, etc.
  
• Medical Subjects: Health Services for the Aged--organization & administration.
  Geriatrics.
  Practice Management--organization & administration.
  
• Genre/Form:Handbooks and manuals.
  
• Edition:Fourth edition.
  
• Description:xxi, 568 pages ; 26 cm
  
• Summary:"New to this edition are two new chapters on working with older veterans and helping clients with depression. Completely updated and revised, the Fourth Edition provides updated ethics and standards, a focus on credentialing and certification, numerous case studies, sample forms and letters, and tips for building and growing a care manager business." -- Publisher.
  
• Notes:Includes bibliographical references and index.
  
• ISBN:9781284078985 paperback
  1284078981 paperback
  
• Contents:Machine generated contents note: ch. 1 Overview and History of Care Management
  Introduction / Cathy Jo Cress
  History of Care Management / Cathy Jo Cress
  Birth of Care Management Organizations / Cathy Jo Cress
  Academic Programs in Care management / Cathy Jo Cress
  Conclusion / Cathy Jo Cress
  References / Cathy Jo Cress
  ch. 2 Ethics and Care Management / Cathy Jo Cress
  Introduction / Cathy Jo Cress
  What Is an Ethical Dilemma? / Cathy Jo Cress
  Ethical Conflicts between the Client's Needs and the Client's Wants / Cathy Jo Cress
  Ethical Conflict Regarding Client Exploitation / Cathy Jo Cress
  Conflicts between the Client's Safety and the Client's Autonomy / Cathy Jo Cress
  Conflicts around Confidentiality and Disclosure / Cathy Jo Cress
  Analyzing Ethical Dilemmas / Cathy Jo Cress
  How to Resolve Ethical Dilemmas / Cathy Jo Cress
  Conclusion / Cathy Jo Cress
  References / Cathy Jo Cress
  ch. 3 Psychosocial Assessment in Care Management / Cathy Jo Cress
  Introduction / Stephanie Swerdlow / Carmen L. Morano / Barbara Morano
  Cognitive Assessment / Stephanie Swerdlow / Carmen L. Morano / Barbara Morano
  Psychological Assessment / Stephanie Swerdlow / Barbara Morano / Carmen L. Morano
  Social Support / Stephanie Swerdlow / Carmen L. Morano / Barbara Morano
  Elder Mistreatment / Carmen L. Morano / Stephanie Swerdlow / Barbara Morano
  Economic and Legal Assessment / Stephanie Swerdlow / Carmen L. Morano / Barbara Morano
  Substance Abuse / Stephanie Swerdlow / Carmen L. Morano / Barbara Morano
  Conclusion / Carmen L. Morano / Stephanie Swerdlow / Barbara Morano
  References / Stephanie Swerdlow / Carmen L. Morano / Barbara Morano
  ch. 4 Functional Assessment / Stephanie Swerdlow / Carmen L. Morano / Barbara Morano
  Introduction / Deborah Newquist / Connie Rosenberg / Carolyn Barber
  Measuring Activities of Daily Living / Deborah Newquist / Connie Rosenberg / Carolyn Barber
  Activities of Daily Living / Connie Rosenberg / Deborah Newquist / Carolyn Barber
  Ambulation and Mobility / Deborah Newquist / Connie Rosenberg / Carolyn Barber
  Measuring Instrumental Activities of Daily Living / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  Sensory Loss / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  Sleep / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  Home Environment Assessment / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  Conclusion / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  References / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  Websites and Resources / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  ch. 5 Care Planning and Geriatric Assessment / Deborah Newquist / Carolyn Barber / Connie Rosenberg
  Introduction / Cathy Jo Cress
  Goals of a Geriatric Assessment / Cathy Jo Cress
  Elements of the Assessment / Cathy Jo Cress
  Care Plan / Cathy Jo Cress
  Interventions in the Care Plan / Cathy Jo Cress
  Multiple Interventions / Cathy Jo Cress
  Care Monitoring: Updating Your Care Plan / Cathy Jo Cress
  Writing a Geriatric Assessment and Care Plan / Cathy Jo Cress
  Evaluating the Geriatric Assessment / Cathy Jo Cress
  Conclusion / Cathy Jo Cress
  References / Cathy Jo Cress
  ch. 6 Ethnic and Cultural Considerations in Care Management / Cathy Jo Cress
  Introduction / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Our Ethnogeriatric Imperative / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Cohort History / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Family Value Systems in Ethnic Communities / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Ethnicity, Aging, and Health / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Barriers to Services and Programs / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Recommendations / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Conclusion / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Forms for Care Management: Assessment and Plan of Care / Christina E. Miyawaki / Nancy Hikoyeda / Gwen Yeo
  References / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Suggested Readings / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Resources / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  ch. 7 Moving an Elder, or Late-Life Relocation: The Role of the Care Manager / Nancy Hikoyeda / Gwen Yeo / Christina E. Miyawaki
  Introduction / Cathy Jo Cress
  Meaning of Home / Cathy Jo Cress
  Push to Move / Cathy Jo Cress
  Pull to Move / Cathy Jo Cress
  Involving Families in the Decision to Move the Elderly Person / Cathy Jo Cress
  When a Care Manager Prevents a Move / Cathy Jo Cress
  Care Manager's Role in Late-Life Relocations / Cathy Jo Cress
  Assessing the Situation to Find the Right Place to Move / Cathy Jo Cress
  Additional Considerations: Housing Needs and Preferences / Cathy Jo Cress
  Evaluating Senior Housing, Congregate Housing, Shared Housing, and Continuing Care Retirement Communities / Cathy Jo Cress
  Living in the Community at Large / Cathy Jo Cress
  Relocation to a Skilled Nursing Facility / Cathy Jo Cress
  Creating an Ideal Model / Cathy Jo Cress
  Narrowing Down Senior Housing to Preview / Cathy Jo Cress
  Resources for Researching Senior Living: Assisted Living and Skilled Nursing Facilities / Cathy Jo Cress
  Narrow Down to Three Choices / Cathy Jo Cress
  Getting the Older Person and Family Psychosocially Ready for the Move / Cathy Jo Cress
  Working with the Physical Part of the Move / Cathy Jo Cress
  Disbursement and Disposition of Personal Belongings / Cathy Jo Cress
  Moving Day / Cathy Jo Cress
  After the Move: Postmove Support / Cathy Jo Cress
  Moving a Person with Memory Loss / Cathy Jo Cress
  Conclusion / Cathy Jo Cress
  References / Cathy Jo Cress
  ch. 8 Spirituality / Cathy Jo Cress
  Introduction / Rev. James W. Ellor
  Mary / Rev. James W. Ellor
  Considerations for Care Management / Rev. James W. Ellor
  Understanding Religion and Spirituality / Rev. James W. Ellor
  Aging, Spirituality, and Religion / Rev. James W. Ellor
  Working with Clients from Unfamiliar Religious Traditions / Rev. James W. Ellor
  Integrating the Whole Person / Rev. James W. Ellor
  Conclusion / Rev. James W. Ellor
  References / Rev. James W. Ellor
  ch. 9 Assessing and Supporting the Family Caregiver / Rev. James W. Ellor
  Introduction / Cathy Jo Cress
  Who Is the Family Caregiver? / Cathy Jo Cress
  Assessing the Caregiver / Cathy Jo Cress
  Barriers to Caregiver Assessment / Cathy Jo Cress
  Training the Care Manager to Assess the Caregiver / Cathy Jo Cress
  Care Manager Assessment of the Family to Help the Family Caregiver / Cathy Jo Cress
  Resources the Care Manager Can Bring to the Family Care Provider to Relieve Stress and Burden / Cathy Jo Cress
  Conclusion / Cathy Jo Cress
  References / Cathy Jo Cress
  ch. 10 Supporting Clients' Quality of Life: Drawing on Community, Informal Networks, and Care Manager Creativity / Cathy Jo Cress
  Introduction / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  What Is Quality of Life? / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  Why Holistic Quality of Life Matters for Care Managers / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  How Care Managers Can Improve Holistic Quality of Life / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  Roadblocks to Addressing Holistic Quality of Life / Nina Pflumm Herndon / Kari Rogenski / Victoria Thorpe
  Step 1: Assess the Client's Holistic Quality of Life / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  Step 2: Analyze Assessment Results and Prioritize Client Needs / Victoria Thorpe / Nina Pflumm Herndon / Kari Rogenski
  Step 3: Create a Plan for Addressing the Client's Holistic Quality of Life / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  Step 4: Evaluate and Reassess / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  Conclusion / Victoria Thorpe / Nina Pflumm Herndon / Kari Rogenski
  References / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  ch. 11 Technologies that Support Aging in Place / Nina Pflumm Herndon / Victoria Thorpe / Kari Rogenski
  Introduction / David Lindeman / Julie Menack
  Steps in Selecting Technology Solutions / David Lindeman / Julie Menack
  Health and Wellness Technologies / David Lindeman / Julie Menack
  Safety, Security, and Environmental Sensors / David Lindeman / Julie Menack
  Communication and Social Engagement / David Lindeman / Julie Menack
  Learning, Information, Entertainment, and Contribution / David Lindeman / Julie Menack
  Care Manager's Role in Recommending Technology / David Lindeman / Julie Menack
  Conclusion / Julie Menack / David Lindeman
  References / David Lindeman / Julie Menack
  ch. 12 Maximizing the Health and Well-Being of Older Veterans / David Lindeman / Julie Menack
  Introduction / Jennifer Middleton / Janis B. Petal / Clifford Milo Singer / Kenneth Shay / Lenard W. Kaye / Jennifer A. Crittenden / Glenn Osborne
  Setting the Context / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Janis B. Petal / Jennifer Middleton / Jennifer A. Crittenden / Glenn Osborne
  Contents note continued: Dementia Risk Factors in Veterans / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Janis B. Petal / Jennifer Middleton / Jennifer A. Crittenden / Glenn Osborne
  Factors That Affect Clinical Caregiving for Geriatric Patients at VA / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Janis B. Petal / Jennifer Middleton / Jennifer A. Crittenden / Glenn Osborne
  Secondary Trauma and Compassion Fatigue in Work with Older Veterans / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  Supporting Veterans and Their Families: An Overview of Resources / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  Detailed Walk Through VA Disability Benefits / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  Creating an Effective Benefit Claim / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  Claims Process / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  Claim Denials / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  Conclusion / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  References / Lenard W. Kaye / Kenneth Shay / Clifford Milo Singer / Glenn Osborne / Jennifer Middleton / Jennifer A. Crittenden / Janis B. Petal
  ch. 13 How to Start or Add a Care Management Business / Kenneth Shay / Clifford Milo Singer / Janis B. Petal / Lenard W. Kaye / Jennifer A. Crittenden / Glenn Osborne / Jennifer Middleton
  Introduction / Jack Herndon / Cathy Jo Cress
  Entrepreneurial Risks / Jack Herndon / Cathy Jo Cress
  Types of Geriatric Care Management Businesses / Jack Herndon / Cathy Jo Cress
  Creating a Business Plan / Jack Herndon / Cathy Jo Cress
  Financing a Care Management Business / Jack Herndon / Cathy Jo Cress
  Professional Consultants / Jack Herndon / Cathy Jo Cress
  Developing Procedures and Forms / Jack Herndon / Cathy Jo Cress
  Business Insurance / Jack Herndon / Cathy Jo Cress
  Setting Up an Office / Jack Herndon / Cathy Jo Cress
  Hiring Good Staff Members / Jack Herndon / Cathy Jo Cress
  Financial Planning, Cash Flow Analysis, and Billing / Cathy Jo Cress / Jack Herndon
  Integrating a Geriatric Care Management Business into Another Practice, Business, or Agency / Jack Herndon / Cathy Jo Cress
  Conclusion / Cathy Jo Cress / Jack Herndon
  References / Jack Herndon / Cathy Jo Cress
  ch. 14 After the Start-Up: Growing a Care Management Business / Jack Herndon / Cathy Jo Cress
  Introduction / Phyllis Mensh Brostoff
  Strategic Planning / Phyllis Mensh Brostoff
  Strategic Planning and Organizational Development / Phyllis Mensh Brostoff
  Strategic Planning: Defining Your Niche / Phyllis Mensh Brostoff
  Considering Your Model of Care Management / Phyllis Mensh Brostoff
  Planning Growth / Phyllis Mensh Brostoff
  Being an Employer / Phyllis Mensh Brostoff
  Marketing and Business Development / Phyllis Mensh Brostoff
  Establishing Working Relationships with Key Organizations in the Community / Phyllis Mensh Brostoff
  Joining Organizations and Networking Nationally / Phyllis Mensh Brostoff
  Accreditation / Phyllis Mensh Brostoff
  Conclusion / Phyllis Mensh Brostoff
  References / Phyllis Mensh Brostoff
  ch. 15 Fee-for-Service Care Management in Not-for-Profit Settings / Phyllis Mensh Brostoff
  Introduction / Cathy Jo Cress
  Public Not-for-Profit and Private Settings / Cathy Jo Cress
  Fee-for-Service in a Not-for-Profit Setting / Cathy Jo Cress
  Steps a Nonprofit Must Take Before Adding a For-Profit Care Management Arm / Cathy Jo Cress
  Critical Success Factors in Adding a Care Manager to a Nonprofit / Cathy Jo Cress
  Critical Success Factor 1: Defining Your Customer Base and Referral Sources: Sizing the Market / Cathy Jo Cress
  Critical Success Factor 2: Appointing a Nonprofit Sponsor and Advocate / Cathy Jo Cress
  Critical Success Factor 3: Setting a Fee-for-Service Mind-Set / Cathy Jo Cress
  Critical Success Factor 4: Branding / Cathy Jo Cress
  Critical Success Factor 5: Financial Modeling / Cathy Jo Cress
  Critical Success Factor 6: Billing and Costs and Rates / Cathy Jo Cress
  Conclusion / Cathy Jo Cress
  References / Cathy Jo Cress
  ch. 16 Combining a PDHC Agency and a Care Management Practice / Cathy Jo Cress
  Introduction / Jack Herndon / Cathy Cress
  Feasibility and Profitability of Adding Care Management / Jack Herndon / Cathy Cress
  Financial Modeling / Cathy Cress / Jack Herndon
  Implementation / Cathy Cress / Jack Herndon
  Rebranding / Jack Herndon / Cathy Cress
  Adding a PDHC Agency to Your Care Management Agency / Jack Herndon / Cathy Cress
  References / Jack Herndon / Cathy Cress
  ch. 17 Marketing Care Management / Jack Herndon / Cathy Cress
  Introduction / Merrily Orsini
  Creating a Marketing Strategy as the Basis for Spending Marketing Dollars (Beginning and Mature) / Merrily Orsini
  Developing a Strategic Marketing Plan / Merrily Orsini
  Understanding Branding and Brand Development. / Merrily Orsini
  Creative and Promotional Strategy / Merrily Orsini
  Targeted Audiences / Merrily Orsini
  Sales and Marketing Objectives / Merrily Orsini
  Positioning Strategy / Merrily Orsini
  Lead Sources / Merrily Orsini
  Selling and Lead-Generation Tactics / Merrily Orsini
  Communications Strategy / Merrily Orsini
  Meet Your Marketing Goals: Recommended Activity / Merrily Orsini
  Setting Yourself Apart from Competition / Merrily Orsini
  Conclusion / Merrily Orsini
  References / Merrily Orsini
  ch. 18 Private Revenue Sources for the Fee-Based Care Manager: Need Versus Demand in the Private Elder-Care Market / Merrily Orsini
  Introduction / Robert E. O'Toole
  Second Tidal Wave of Aging is Closer Than We Think / Robert E. O'Toole
  Why, in a Nation with a Rapidly Expanding Aging Population, has Growth in Our Membership been so Modest? / Robert E. O'Toole
  Understanding the Funding Sources to Pay for Long-Term Care / Robert E. O'Toole
  Targeting Specific Groups and Resources to Grow a Professional Practice / Robert E. O'Toole
  Conclusion / Robert E. O'Toole
  References / Robert E. O'Toole
  ch. 19 Care Management Credentialing / Robert E. O'Toole
  Introduction / Cheryl M. Whitman / Rona S. Bartelstone
  Philosophy of and Motivation for Care Management Credentialing / Cheryl M. Whitman / Rona S. Bartelstone
  What Is Credentialing? / Cheryl M. Whitman / Rona S. Bartelstone
  History of Care Manager Certification / Cheryl M. Whitman / Rona S. Bartelstone
  Current and Future Issues / Cheryl M. Whitman / Rona S. Bartelstone
  Conclusion / Cheryl M. Whitman / Rona S. Bartelstone
  References / Cheryl M. Whitman / Rona S. Bartelstone
  Suggested Reading / Cheryl M. Whitman / Rona S. Bartelstone
  Websites and Resources / Cheryl M. Whitman / Rona S. Bartelstone
  ch. 20 Preparing for Emergencies / Cheryl M. Whitman / Rona S. Bartelstone
  Introduction / Liz Barlowe / Angela Koenig / Erica Karp
  Preparing the Agency / Liz Barlowe / Angela Koenig / Erica Karp
  Preparing for Disasters: An Overview / Liz Barlowe / Angela Koenig / Erica Karp
  Conclusion / Liz Barlowe / Angela Koenig / Erica Karp
  ch. 21 Depression and the Older Adult: The Role of the Care Manager / Liz Barlowe / Angela Koenig / Erica Karp
  Screening Instruments / Korijna Valenti / Anne Katz
  Diagnosing Depression / Korijna Valenti / Anne Katz
  Depression, Dementia, and Delirium / Korijna Valenti / Anne Katz
  Depression and Medical Illness / Korijna Valenti / Anne Katz
  Delirium / Korijna Valenti / Anne Katz
  Pain / Korijna Valenti / Anne Katz
  Depression and Family Caregivers / Korijna Valenti / Anne Katz
  Grief and Bereavement / Anne Katz / Korijna Valenti
  Safety Issues and Suicide / Anne Katz / Korijna Valenti
  Self-Neglect / Korijna Valenti / Anne Katz
  Recent Trends / Anne Katz / Korijna Valenti
  Treatment Options / Korijna Valenti / Anne Katz
  Depression and the Role of the Care Manager / Korijna Valenti / Anne Katz
  Care Manager as an Educator and Trainer / Korijna Valenti / Anne Katz
  Conclusion / Korijna Valenti / Anne Katz
  References / Korijna Valenti / Anne Katz
  ch. 22 Care Management: Working with Nearly Normal Aging Families / Anne Katz / Korijna Valenti
  Introduction / Cathy Jo Cress
  Differentiating Between the Healthy Aging Family and the Challenged Family / Cathy Jo Cress
  Care Management with Families / Cathy Jo Cress
  Working with Long-Distance Caregivers / Cathy Jo Cress
  Helping Adult Children and Families Manage the Overwhelming Demands of Caregiving / Cathy Jo Cress
  Family Meetings / Cathy Jo Cress
  Assisting Nearly Normal Family Caregivers / Cathy Jo Cress
  Helping Families Divide Up Family Treasures / Cathy Jo Cress
  Assisting Spousal Caregivers and Working with Couples / Cathy Jo Cress
  Expressions of Sexuality / Cathy Jo Cress
  Contents note continued: Continuum of Care Resources: Working as Part of a Team / Cathy Jo Cress
  Helping a Family Decide if a Parent Should Live with Them / Cathy Jo Cress
  Conclusion / Cathy Jo Cress
  References / Cathy Jo Cress
  ch. 23 Family Conflict, Dependence, and Mutuality: Care Management with the Difficult Aging Family / Cathy Jo Cress
  Introduction / Lynn Hackstaff
  Aging Within the Family System / Lynn Hackstaff
  Intergenerational Relationships / Lynn Hackstaff
  Identifying the Difficult Family / Lynn Hackstaff
  Care Manager's Response to Difficult Families / Lynn Hackstaff
  Intervening with Difficult Families / Lynn Hackstaff
  Role Conflicts for the Care Manager and the Difficult Family / Lynn Hackstaff
  Conclusion / Lynn Hackstaff
  References / Lynn Hackstaff
  ch. 24 Mediation and Care Management / Lynn Hackstaff
  Introduction / Dana Curtis
  Accidental Mediator and the Intentional Mediator / Dana Curtis
  Mediation Defined / Dana Curtis
  Conflict in the Aging Family / Dana Curtis
  Mediation Versus Facilitation / Dana Curtis
  Mediation Process / Dana Curtis
  Mediation Tools / Dana Curtis
  Structuring / Dana Curtis
  Personal Qualities of the Mediator / Dana Curtis
  Mediation as a Profession: Becoming an Intentional Mediator / Dana Curtis
  Mediation as a Resource for Care Managers / Dana Curtis
  Conclusion / Dana Curtis
  References / Dana Curtis
  Additional Resources / Dana Curtis
  Selected Websites / Dana Curtis.