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    Ethical challenges in the management of health information.
    Ethical health informatics : challenges and opportunities / [edited by] Laurinda Beebe Harman, Frances H. Cornelius.

    • Title:[Ethical challenges in the management of health information.]
      Ethical health informatics : challenges and opportunities / [edited by] Laurinda Beebe Harman, Frances H. Cornelius.
    •    
    • Other Contributors/Collections:Harman, Laurinda B., editor.
      Cornelius, Frances H., editor.
    • Published/Created:Burlington, MA : Jones & Bartlett Learning, [2017]
    • Holdings

       
    • Library of Congress Subjects: Health--Information services--Management--Moral and ethical aspects.
      Medical care--Information services--Moral and ethical aspects.
    • Medical Subjects:Medical Informatics--ethics.
      Health Information Management--ethics.
    • Edition:Third edition.
    • Description:xxxviii, 763 pages ; 26 cm
    • Summary:Ethical Health Informatics: Challenges and Opportunities, Third Edition (formerly titled Ethical Challenges in the Management of Health Information) is an invaluable resource for students and practitioners across the health disciplines as well as Information Technology and business students. The Third Edition is an in-depth revision that incorporates scenarios and ethical decision-making matrices that challenge the reader to determine the best course of ethical action for Health Information Management (HIM), nurses, administrators, and IT professionals. Each chapter includes coverage of selected critical legal issues in the management of health information. The Third Edition introduces chapters on professional values and the code of ethics; ethical decision-making guidelines and tools; as well as privacy and confidentiality. It also includes chapters on compliance, fraud, and abuse; the uses of information for coding, quality management, research, public health, and clinical care at the end of life; and the electronic health record and digital health information systems for patients, consumers, and caregivers. Additionally, the Third Edition discusses information security; integrated delivery systems; management of sensitive information (genetic, adoption, drug, alcohol, sexual, and behavioral information); and management and leadership, vendor management, entrepreneurship, and advocacy. This edition offers several new chapters:* Data Analytics: implications for providers, patients and administrators* Longitudinal Coordinated Care: includes the role of the patient as a member of the healthcare team* Information Technology and Biomedical Instrumentation* Information Governance and Management* Future Implications: anticipating ethical issues.
    • Notes:Preceded by: Ethical challenges in the management of health information / [edited by ] Laurinda Beebe Harman. 2nd edition. 2006.
      Includes bibliographical references and index.
    • ISBN:9781284053708 paperback
      1284053709 paperback
    • Contents:Machine generated contents note: ch. 1 Professional Values and the Code of Ethics
      Learning Objectives / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Introduction / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Ethical Dilemmas for the HIM Professional / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Coding and Financial Reimbursement / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Accreditation and Regulation / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Vendors and Software Applications / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Sensitive Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Research / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Health Information System: Then and Now / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Healthcare System / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Healthcare Documentation / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Access to Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Release of Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Coding and Reimbursement / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Technology / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Role of the HIM Professional / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      HIM Profession and Ethical Pledge / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Professional Codes of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      AHIMA Code of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Preamble / Virginia L. Mullen / Laurinda B. Harman / Frances H. Cornelius
      Patients and the Healthcare Team / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Employer / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Public Interest / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Professional Associations and Peers / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Accountability to the AHIMA Code of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Policy and Procedure / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Ethical Tools / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Consequences of Unethical Behavior / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      American Nurses Association Code of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Principles of Medical Ethics for Physicians / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Shared Professional Values / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Interprofessional Collaboration Competencies / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Values for Interprofessional Practice / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Building an Ethical Health Information System / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Conclusion / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Key Terms / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter Summary / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      References / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Appendix 1-A: 1957 Code of Ethics for the Practice of Medical Record Science / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Appendix 1-B: 1998 American Health Information Management Association Code of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Preamble / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Appendix 1-C: 2011 American Health Information Management Association Code of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Preamble / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Purpose of the American Health Information Management Association Code of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Code of Ethics and How to Interpret the Code of Ethics / Laurinda B. Harman / Virginia L. Mullen / Frances H. Cornelius
      Principles and Guidelines / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Use of the Code / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Code of Ethics 2011 Ethical Principles / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Resources / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Appendix 1-D: Common Values of Health Care Regulators / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Values of Health Care Professionals / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Appendix 1-E: Ethical Challenges / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter Abstracts / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Professional Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 1: Professional Values and the Code of Ethics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 2: Ethical Decision-Making Guidelines and Tools / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 3: Privacy and Confidentiality / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Uses of Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 4: Data Analytics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 5: Compliance, Fraud, and Abuse / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 6: Coding / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 7: Quality Management / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 8: Research and Decision Support / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 9: Public Health / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 10: Longitudinal Coordinated Care / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 11: Clinical Care: End of Life / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Electronic Health Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 12: Electronic Health Records / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 13: Information Security / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 14: Information Technology and Biomedical Instrumentation / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 15: Information Governance and Management / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 16: Integrated Delivery Systems / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 17: Digital Health: Health Information Technology and Information Exchange / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Sensitive Health Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 18: Genetic Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 19: Adoption / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 20: Substance Abuse, Behavioral Health, and Sexual Information / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Consumer and Professional Informatics / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 21: Digital Health Technologies for Consumers, Patients, and Caregivers / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 22: Management and Leadership / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 23: Entrepreneurship / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 24: Vendor Management / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 25: Advocacy / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Chapter 26: Future Challenges and Opportunities / Virginia L. Mullen / Laurinda B. Harman / Frances H. Cornelius
      ch. 2 Ethical Decision-Making Guidelines and Tools / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Learning Objectives / Jacqueline J. Glover
      Introduction / Jacqueline J. Glover
      Scenario 2-A: Decision Making for an Adolescent / Jacqueline J. Glover
      What Is an Ethical Issue? / Jacqueline J. Glover
      Why Do Ethical Issues Need to Be Addressed? / Jacqueline J. Glover
      But You Can't Teach Ethics, Can You? / Jacqueline J. Glover
      Process of Ethical Decision Making / Jacqueline J. Glover
      Justification in Ethical Reasoning: How Do You Know What Is Best? / Jacqueline J. Glover
      Classic Ethical Theories / Jacqueline J. Glover
      Utilitarianism / Jacqueline J. Glover
      Deontological Theory / Jacqueline J. Glover
      Applying Multiple Theories / Jacqueline J. Glover
      Current Ethical Approaches / Jacqueline J. Glover
      Contents note continued: Analysis of Principles / Jacqueline J. Glover
      Analysis of Rights / Jacqueline J. Glover
      Ethics of Care / Jacqueline J. Glover
      Virtue-Based Ethics / Jacqueline J. Glover
      Bioethicist's Toolbox / Jacqueline J. Glover
      Moral Distress / Jacqueline J. Glover
      Scenario 2-8: Access by Adolescents to Patient Portals / Jacqueline J. Glover
      Ethics Resources / Jacqueline J. Glover
      Conclusion / Jacqueline J. Glover
      Key Terms / Jacqueline J. Glover
      Chapter Summary / Jacqueline J. Glover
      References / Jacqueline J. Glover
      Blank Ethical Decision-Making Matrix / Jacqueline J. Glover
      Ethical Decision-Making Matrices / Jacqueline J. Glover
      Scenario 2-A: Decision Making for an Adolescent / Jacqueline J. Glover
      Scenario 2-B: Access by Adolescents to Patient Portals / Jacqueline J. Glover
      ch. 3 Privacy and Confidentiality / Jacqueline J. Glover
      Learning Objectives / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Introduction / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Scenario 3-A: Family and Friends: Should I Tell? / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Scenario 3-8: Share Information on Facebook? / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Protecting Health Information / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Privacy and Confidentiality / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Release of Information / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      HIPAA Privacy Rule / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      History of Privacy Laws / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      HIPAA Privacy Rule Framework / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Requirements for Patient Authorization / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Use and Disclosure / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Patient Authorization Required / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Patient Authorization Not Required / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Blanket Authorizations / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Breaches / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Patient Concerns / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Medical Identity Theft / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Electronic Health Records and Mobile Devices / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Social Media / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Professional Concerns / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Ethical Challenges / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Conclusion / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Key Terms / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Chapter Summary / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      References / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Ethical Decision-Making Matrices / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Scenario 3-A: Family and Friends: Should I Tell? / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Scenario 3-8: Share Information on Facebook? / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      ch. 4 Data Analytics / Laurie A. Rinehart-Thompson / Laurinda B. Harman
      Learning Objectives / Billie Anderson / J. Michael Hardin
      Introduction / Billie Anderson / J. Michael Hardin
      Role of Data Analytics in Health Care / Billie Anderson / J. Michael Hardin
      Medical Data and the Data Collection Process / Billie Anderson / J. Michael Hardin
      Structured and Unstructured Data / Billie Anderson / J. Michael Hardin
      Current State of Medical Data Collection / Billie Anderson / J. Michael Hardin
      Paper-Based Medical Records / Billie Anderson / J. Michael Hardin
      Hybrid Medical Records / Billie Anderson / J. Michael Hardin
      Electronic Medical Records / Billie Anderson / J. Michael Hardin
      Ethical Dilemmas Associated with Big Data and Data Analytics / Billie Anderson / J. Michael Hardin
      Scenario 4-A: Readmission Predictive Model Project, Part 1: Right Skills? / Billie Anderson / J. Michael Hardin
      Scenario 4-B: Readmission Predictive Model Project, Part 2: Impact of Bad Data / Billie Anderson / J. Michael Hardin
      Value of Model Assumptions / Billie Anderson / J. Michael Hardin
      Data Altruism / Billie Anderson / J. Michael Hardin
      Big Data Analysis Techniques Used to Analyze Medical Data / Billie Anderson / J. Michael Hardin
      Big Data Analysis / Billie Anderson / J. Michael Hardin
      Traditional Data Analysis / Billie Anderson / J. Michael Hardin
      Predictive Analytics / Billie Anderson / J. Michael Hardin
      Supervised and Unsupervised Analyses / Billie Anderson / J. Michael Hardin
      Conclusion / Billie Anderson / J. Michael Hardin
      Key Terms / Billie Anderson / J. Michael Hardin
      Chapter Summary / Billie Anderson / J. Michael Hardin
      References / Billie Anderson / J. Michael Hardin
      Ethical Decision-Making Matrices / Billie Anderson / J. Michael Hardin
      Scenario 4-A: Readmission Predictive Model Project, Part 1: Right Skills? / Billie Anderson / J. Michael Hardin
      Scenario 4-8: Readmission Predictive Model Project, Part 2: Impact of Bad Data / Billie Anderson / J. Michael Hardin
      ch. 5 Compliance, Fraud, and Abuse / Billie Anderson / J. Michael Hardin
      Learning Objectives / Laurie A. Rinehart-Thompson
      Introduction / Laurie A. Rinehart-Thompson
      Scenario 5-A: Documentation Does Not Justify Billed Procedure / Laurie A. Rinehart-Thompson
      Regulations that Guide HIM Professionals / Laurie A. Rinehart-Thompson
      False Claims Act / Laurie A. Rinehart-Thompson
      Qui Tam Statutes / Laurie A. Rinehart-Thompson
      Voluntary Disclosure Protocol / Laurie A. Rinehart-Thompson
      Anti-kickback Statute / Laurie A. Rinehart-Thompson
      Anti-referral Statutes: Stark I and II / Laurie A. Rinehart-Thompson
      "Safe Harbors" and Stark Exceptions / Laurie A. Rinehart-Thompson
      Mail and Wire Fraud / Laurie A. Rinehart-Thompson
      HIPAA Regulations / Laurie A. Rinehart-Thompson
      HIPAA Administrative Simplification Standards / Laurie A. Rinehart-Thompson
      Security Standards / Laurie A. Rinehart-Thompson
      Privacy Standards / Laurie A. Rinehart-Thompson
      Enforcement Programs / Laurie A. Rinehart-Thompson
      False Claims Penalties / Laurie A. Rinehart-Thompson
      Roles for HIM Professionals / Laurie A. Rinehart-Thompson
      Compliance Programs to Prevent Fraudulent Behaviors / Laurie A. Rinehart-Thompson
      Dilemmas in Practice / Laurie A. Rinehart-Thompson
      Scenario 5-8: Accepting Money for Information / Laurie A. Rinehart-Thompson
      Fraudulent Documentation Practices / Laurie A. Rinehart-Thompson
      Scenario 5-C: Retrospective Documentation to Avoid Suspension / Laurie A. Rinehart-Thompson
      Retrospective Medical Record Analysis / Laurie A. Rinehart-Thompson
      Scenario 5-D: Coder Assigns Code Without Physician Documentation / Laurie A. Rinehart-Thompson
      Coding Turnaround Time / Laurie A. Rinehart-Thompson
      Conclusion / Laurie A. Rinehart-Thompson
      Key Terms / Laurie A. Rinehart-Thompson
      Chapter Summary / Laurie A. Rinehart-Thompson
      References / Laurie A. Rinehart-Thompson
      Ethical Decision-Making Matrices / Laurie A. Rinehart-Thompson
      Scenario 5-A: Documentation Does Not Justify Billed Procedure / Laurie A. Rinehart-Thompson
      Scenario 5-8: Accepting Money for Information / Laurie A. Rinehart-Thompson
      Scenario 5-C: Retrospective Documentation to Avoid Suspension / Laurie A. Rinehart-Thompson
      Scenario 5-D: Coder Assigns Code Without Physician Documentation / Laurie A. Rinehart-Thompson
      ch. 6 Coding / Laurie A. Rinehart-Thompson
      Learning Objectives / Linda Holtzman / Rosalind Holtzman
      Introduction / Linda Holtzman / Rosalind Holtzman
      Scenario 6-A: Blood Loss Anemia / Linda Holtzman / Rosalind Holtzman
      Coding Systems / Linda Holtzman / Rosalind Holtzman
      Function of Coding / Linda Holtzman / Rosalind Holtzman
      Legal Foundation and Framework for Ethical Coding / Linda Holtzman / Rosalind Holtzman
      Aortography / Linda Holtzman / Rosalind Holtzman
      Scenario 6-B: Thoracic Aortogram / Linda Holtzman / Rosalind Holtzman
      Coding and Payment Elements / Linda Holtzman / Rosalind Holtzman
      Fraud and Abuse / Linda Holtzman / Rosalind Holtzman
      Ethical Foundations and Ethical Standards / Linda Holtzman / Rosalind Holtzman
      AHIMA Code of Ethics / Linda Holtzman / Rosalind Holtzman
      AHIMA Standards of Ethical Coding / Linda Holtzman / Rosalind Holtzman
      Coding and Payment Elements / Linda Holtzman / Rosalind Holtzman
      Sources for Coding Direction / Linda Holtzman / Rosalind Holtzman
      Mandated Sources / Linda Holtzman / Rosalind Holtzman
      Coding Sources / Linda Holtzman / Rosalind Holtzman
      Credible Sources / Linda Holtzman / Rosalind Holtzman
      Main Ethical Challenges / Linda Holtzman / Rosalind Holtzman
      Scenario 6-C: Revise the Analysis? / Linda Holtzman / Rosalind Holtzman
      Upcoding / Linda Holtzman / Rosalind Holtzman
      Unbundling / Linda Holtzman / Rosalind Holtzman
      Evading Medical Necessity Requirements / Linda Holtzman / Rosalind Holtzman
      Making a Decision and Making Your Case / Linda Holtzman / Rosalind Holtzman
      Conclusion / Linda Holtzman / Rosalind Holtzman
      Key Terms / Linda Holtzman / Rosalind Holtzman
      Chapter Summary / Linda Holtzman / Rosalind Holtzman
      References / Linda Holtzman / Rosalind Holtzman
      Contents note continued: Appendix 6-A: American Health Information Management Association Code of Ethics / Linda Holtzman / Rosalind Holtzman
      Preamble / Linda Holtzman / Rosalind Holtzman
      Purpose of the American Health Information Management Association Code of Ethics / Linda Holtzman / Rosalind Holtzman
      Code of Ethics and How to Interpret the Code of Ethics / Linda Holtzman / Rosalind Holtzman
      Principles and Guidelines / Linda Holtzman / Rosalind Holtzman
      Use of the Code / Linda Holtzman / Rosalind Holtzman
      Code of Ethics 2011 Ethical Principles / Linda Holtzman / Rosalind Holtzman
      Resources / Linda Holtzman / Rosalind Holtzman
      Appendix 6-B: American Health Information Management Association Standards of Ethical Coding / Linda Holtzman / Rosalind Holtzman
      Introduction / Linda Holtzman / Rosalind Holtzman
      Standards of Ethical Coding / Linda Holtzman / Rosalind Holtzman
      Resources / Linda Holtzman / Rosalind Holtzman
      How to Interpret the Standards of Ethical Coding / Linda Holtzman / Rosalind Holtzman
      Ethical Decision-Making Matrices / Linda Holtzman / Rosalind Holtzman
      Scenario 6-A: Blood Loss Anemia / Linda Holtzman / Rosalind Holtzman
      Scenario 6-B: Thoracic Aortogram / Linda Holtzman / Rosalind Holtzman
      Scenario 6-C: Revise the Analysis? / Linda Holtzman / Rosalind Holtzman
      ch. 7 Quality Management / Linda Holtzman / Rosalind Holtzman
      Learning Objectives / Patrice L. Spath / Fameka B. Leonard
      Introduction / Patrice L. Spath / Fameka B. Leonard
      Scenario 7-A: Inaccurate Publicly Reported Performance Data / Patrice L. Spath / Fameka B. Leonard
      Quality Management / Patrice L. Spath / Fameka B. Leonard
      Milestones that Created QM Ethical Questions / Patrice L. Spath / Fameka B. Leonard
      Transitions Bring Ethical Challenges / Patrice L. Spath / Fameka B. Leonard
      Scenario 7-B: Audit Results Indicate Inappropriate Health Care / Patrice L. Spath / Fameka B. Leonard
      Ethical Issues Facing QM Professionals / Fameka B. Leonard / Patrice L. Spath
      Scenario 7-C: Reporting Hospital-Acquired Conditions / Fameka B. Leonard / Patrice L. Spath
      Ethical Standards Affecting QM Activities / Patrice L. Spath / Fameka B. Leonard
      Quality and Professional Ethics / Patrice L. Spath / Fameka B. Leonard
      Code of Ethics / Patrice L. Spath / Fameka B. Leonard
      Organizational Values / Fameka B. Leonard / Patrice L. Spath
      Scenario 7-D: Disclosure of an Unanticipated Outcome / Patrice L. Spath / Fameka B. Leonard
      Personal Convictions / Patrice L. Spath / Fameka B. Leonard
      Moral Courage / Patrice L. Spath / Fameka B. Leonard
      Scenario 7-E: Failure to Check Physician's Licensure Status / Fameka B. Leonard / Patrice L. Spath
      Making Ethical Decisions / Patrice L. Spath / Fameka B. Leonard
      QM Situations Raising Ethical Questions / Patrice L. Spath / Fameka B. Leonard
      Enabling Ethical Conduct / Patrice L. Spath / Fameka B. Leonard
      Role of the Profession / Patrice L. Spath / Fameka B. Leonard
      Role of the Employer / Patrice L. Spath / Fameka B. Leonard
      Conclusion / Fameka B. Leonard / Patrice L. Spath
      Key Terms / Patrice L. Spath / Fameka B. Leonard
      Chapter Summary / Patrice L. Spath / Fameka B. Leonard
      References / Patrice L. Spath / Fameka B. Leonard
      Ethical Decision-Making Matrices / Patrice L. Spath / Fameka B. Leonard
      Scenario 7-A: Inaccurate Performance Data Reported to the Public / Fameka B. Leonard / Patrice L. Spath
      Scenario 7-B: Audit Results Indicate Inappropriate Health Care / Fameka B. Leonard / Patrice L. Spath
      Scenario 7-C: Reporting Hospital-Acquired Conditions / Patrice L. Spath / Fameka B. Leonard
      Scenario 7-D: Disclosure of an Unanticipated Outcome / Patrice L. Spath / Fameka B. Leonard
      Scenario 7-E: Failure to Check Physician's Licensure Status / Fameka B. Leonard / Patrice L. Spath
      ch. 8 Research and Decision Support / Patrice L. Spath / Fameka B. Leonard
      Learning Objectives / Susan White / J. Michael Hardin
      Introduction / Susan White / J. Michael Hardin
      Scenario 8-A: Designing a Survey to Bias the Results / J. Michael Hardin / Susan White
      Scenario 8-B: The Impact of Sample Selection Bias / J. Michael Hardin / Susan White
      Roles of the RS and DSS / Susan White / J. Michael Hardin
      Ethical Responsibilities of the RS and DSS / Susan White / J. Michael Hardin
      Ensuring Data Integrity and Confidentiality / Susan White / J. Michael Hardin
      Data Acquisition and Integrity / Susan White / J. Michael Hardin
      Privacy and Confidentiality / Susan White / J. Michael Hardin
      Data from External Sources / Susan White / J. Michael Hardin
      Data Reporting / Susan White / J. Michael Hardin
      Data Access / Susan White / J. Michael Hardin
      Human Subject Research / Susan White / J. Michael Hardin
      Internal Review Board / Susan White / J. Michael Hardin
      Research Versus Clinical Record / Susan White / J. Michael Hardin
      Medical Record Data in Retrospective Studies / Susan White / J. Michael Hardin
      Maintaining and Enhancing Professional Competence / Susan White / J. Michael Hardin
      Conclusion / Susan White / J. Michael Hardin
      Key Terms / Susan White / J. Michael Hardin
      Chapter Summary / Susan White / J. Michael Hardin
      References / Susan White / J. Michael Hardin
      Ethical Decision-Making Matrices / Susan White / J. Michael Hardin
      Scenario 8-A: Designing a Survey to Bias the Results / Susan White / J. Michael Hardin
      Scenario 8-8: The Impact of Sample Selection Bias / Susan White / J. Michael Hardin
      ch. 9 Public Health and Informatics / Susan White / J. Michael Hardin
      Learning Objectives / Babette J. Neuberger / Eric S. Swirsky
      Introduction / Babette J. Neuberger / Eric S. Swirsky
      Scenario 9-A: Gun Control and Reporting Mental Health Status / Babette J. Neuberger / Eric S. Swirsky
      Public Health Information: An Overview / Babette J. Neuberger / Eric S. Swirsky
      Evolution of Public Health and Government Access to Private Medical Information / Babette J. Neuberger / Eric S. Swirsky
      State Use of Protected Heath Information: Sexually Transmitted Disease Contact Tracing and Partner Notification / Babette J. Neuberger / Eric S. Swirsky
      Ethical Challenges in Public Health / Babette J. Neuberger / Eric S. Swirsky
      When the Public's Right to Know Conflicts with the Individual's Right to Privacy / Babette J. Neuberger / Eric S. Swirsky
      Antecedent Issue: The Duty to Decide / Babette J. Neuberger / Eric S. Swirsky
      Making a Reasoned Decision / Babette J. Neuberger / Eric S. Swirsky
      Autonomy / Babette J. Neuberger / Eric S. Swirsky
      Nonmaleficence / Babette J. Neuberger / Eric S. Swirsky
      Beneficence / Babette J. Neuberger / Eric S. Swirsky
      Justice / Babette J. Neuberger / Eric S. Swirsky
      Utility / Babette J. Neuberger / Eric S. Swirsky
      Globalization and Attendant Ethical Challenges / Babette J. Neuberger / Eric S. Swirsky
      Opportunities and Ethical Challenges of Social Media / Babette J. Neuberger / Eric S. Swirsky
      HIM Professional's Role and Responsibility as an Advocate / Babette J. Neuberger / Eric S. Swirsky
      Reciprocal Duty Owed to Society / Babette J. Neuberger / Eric S. Swirsky
      Superior Knowledge / Babette J. Neuberger / Eric S. Swirsky
      Unambiguous Duty to Protect Patient Privacy / Babette J. Neuberger / Eric S. Swirsky
      Resources for Advocacy / Babette J. Neuberger / Eric S. Swirsky
      Scenario 9-8: Conflicting Personal and Public Duties / Babette J. Neuberger / Eric S. Swirsky
      Making a Reasoned Decision / Babette J. Neuberger / Eric S. Swirsky
      Analyzing the Ethical Conflict / Babette J. Neuberger / Eric S. Swirsky
      Conclusion / Babette J. Neuberger / Eric S. Swirsky
      Key Terms / Babette J. Neuberger / Eric S. Swirsky
      Chapter Summary / Babette J. Neuberger / Eric S. Swirsky
      References / Babette J. Neuberger / Eric S. Swirsky
      Ethical Decision-Making Matrices / Babette J. Neuberger / Eric S. Swirsky
      Scenario 9-A: Gun Control and Reporting Mental Health Status / Babette J. Neuberger / Eric S. Swirsky
      Scenario 9-8: Conflicting Personal and Public Duties / Babette J. Neuberger / Eric S. Swirsky
      ch. 10 Longitudinal Coordinated Care / Babette J. Neuberger / Eric S. Swirsky
      Learning Objectives / Ida Critelli Schick
      Introduction / Ida Critelli Schick
      Ever-Changing Healthcare Scene / Ida Critelli Schick
      Two Significant Initiatives / Ida Critelli Schick
      Healthy People Initiative / Ida Critelli Schick
      Healthcare Improvement Initiative / Ida Critelli Schick
      Key Stakeholders in Health Care / Ida Critelli Schick
      Population Health / Ida Critelli Schick
      Focus on Patient-Centered Care / Ida Critelli Schick
      Changes in the Medical Care System / Ida Critelli Schick
      Formation of Accountable Care Organizations / Ida Critelli Schick
      Critical Cultural Changes in ACOs / Ida Critelli Schick
      Health Care in Transition / Ida Critelli Schick
      Patient-Centered Medical Homes / Ida Critelli Schick
      Longitudinal Care / Ida Critelli Schick
      Complex Care Management / Ida Critelli Schick
      Exploring the Ethical Dimensions of PCMH and Longitudinal Care / Ida Critelli Schick
      Ethical Principles / Ida Critelli Schick
      Respect for Autonomy / Ida Critelli Schick
      Application of Respect for Autonomy: Enhancing and Expanding Informed Consent in PCMH and Longitudinal Care / Ida Critelli Schick
      Contents note continued: Beneficence (Do Good) and Nonmaleficence (Do No Harm) / Ida Critelli Schick
      Justice / Ida Critelli Schick
      Decision-Making Methodology in Ethics / Ida Critelli Schick
      Ethical Challenges and Issues / Ida Critelli Schick
      Challenges for Boards and Administrators / Ida Critelli Schick
      Scenario 10-A: Competing Stakeholder Agendas in a Community ACO / Ida Critelli Schick
      Longitudinal Care Coordination / Ida Critelli Schick
      Scenario 10-B: Patient Transfer / Ida Critelli Schick
      Conclusion / Ida Critelli Schick
      Key Terms / Ida Critelli Schick
      Chapter Summary / Ida Critelli Schick
      References / Ida Critelli Schick
      Ethical Decision-Making Matrices / Ida Critelli Schick
      Scenario 10-A: Competing Stakeholder Agendas in a Community ACO / Ida Critelli Schick
      Scenario 10-B: Patient Transfer / Ida Critelli Schick
      ch. 11 Clinical Care: End-of-Life / Ida Critelli Schick
      Learning Objectives / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Introduction / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Scenario 11-A: Bad News / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Autonomy and Beneficence / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Are Physicians Getting the Right Message Out to Patients? / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Physician Bias and Equity: A Systems Issue / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Scenario 11-B: Treatment Choices / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Information Across a Healthcare Continuum / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Treatment Goals and Beneficence / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Scenario 11-C: Advance Care Planning / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Advance Care Planning: An Opportunity / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Meaning of Terminal / Michael A. Silverman / Deepak Mandi / James F. Tischler / Adam G. Golden
      Scenario 11-D: Palliative Care / Michael A. Silverman / Adam G. Golden / Deepak Mandi / James F. Tischler
      Managing Pain / Deepak Mandi / Adam G. Golden / James F. Tischler / Michael A. Silverman
      Palliative Care / Michael A. Silverman / James F. Tischler / Adam G. Golden / Deepak Mandi
      Emerging Issues / Michael A. Silverman / James F. Tischler / Adam G. Golden / Deepak Mandi
      Physician-Assisted Suicide / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Euthanasia / James F. Tischler / Adam G. Golden / Michael A. Silverman / Deepak Mandi
      Is Withholding or Withdrawing Life-Sustaining Treatment Euthanasia? / Adam G. Golden / James F. Tischler / Michael A. Silverman / Deepak Mandi
      Conclusion / Adam G. Golden / James F. Tischler / Deepak Mandi / Michael A. Silverman
      Key Terms / James F. Tischler / Michael A. Silverman / Deepak Mandi / Adam G. Golden
      Chapter Summary / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      References / James F. Tischler / Adam G. Golden / Michael A. Silverman / Deepak Mandi
      Ethical Decision-Making Matrices / Michael A. Silverman / James F. Tischler / Adam G. Golden / Deepak Mandi
      Scenario 11-A: Bad News / Adam G. Golden / James F. Tischler / Michael A. Silverman / Deepak Mandi
      Scenario 11-B: Treatment Choices / Deepak Mandi / Michael A. Silverman / Adam G. Golden / James F. Tischler
      Scenario 11-C: Advance Care Planning / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      Scenario 11-D: Palliative Care / Deepak Mandi / Michael A. Silverman / James F. Tischler / Adam G. Golden
      ch. 12 Electronic Health Records / Michael A. Silverman / Deepak Mandi / James F. Tischler / Adam G. Golden
      Learning Objectives / Mary Alice Hanken / Gretchen Murphy
      Introduction / Mary Alice Hanken / Gretchen Murphy
      Scenario 12-A: Patient Record Integrity and Access / Mary Alice Hanken / Gretchen Murphy
      EHR Systems: Functions and Expected Features / Mary Alice Hanken / Gretchen Murphy
      EHR Definitions / Mary Alice Hanken / Gretchen Murphy
      EHR Benefits and Functionality / Mary Alice Hanken / Gretchen Murphy
      Health Data Uses / Mary Alice Hanken / Gretchen Murphy
      EHR Systems in the Twenty-First Century / Mary Alice Hanken / Gretchen Murphy
      EHR Technology and Ethical Issues / Mary Alice Hanken / Gretchen Murphy
      Patient Privacy / Mary Alice Hanken / Gretchen Murphy
      Data Quality / Mary Alice Hanken / Gretchen Murphy
      Patient Interest / Mary Alice Hanken / Gretchen Murphy
      Organizational Values / Mary Alice Hanken / Gretchen Murphy
      Making Ethical Decisions / Mary Alice Hanken / Gretchen Murphy
      Ethical Issues in Implementation / Mary Alice Hanken / Gretchen Murphy
      Patient Record Integrity and Access / Mary Alice Hanken / Gretchen Murphy
      Additional Ethical Issues in Implementation Planning / Mary Alice Hanken / Gretchen Murphy
      Clinical Care Process / Mary Alice Hanken / Gretchen Murphy
      Data Correction and Editing Process / Mary Alice Hanken / Gretchen Murphy
      System Problems / Mary Alice Hanken / Gretchen Murphy
      Health Information Access Capabilities / Mary Alice Hanken / Gretchen Murphy
      Scenario 12-B: Parent Access to Child's Health Information / Mary Alice Hanken / Gretchen Murphy
      Expanded Use of Health Information / Mary Alice Hanken / Gretchen Murphy
      Infrastructure Strengths and Weaknesses / Mary Alice Hanken / Gretchen Murphy
      New Opportunities for Vendors and Healthcare Organizations / Mary Alice Hanken / Gretchen Murphy
      Scenario 12-C: Differences When Linking EHR Systems / Mary Alice Hanken / Gretchen Murphy
      User Access / Mary Alice Hanken / Gretchen Murphy
      Security Practices / Mary Alice Hanken / Gretchen Murphy
      Data Quality/Integrity / Mary Alice Hanken / Gretchen Murphy
      Confidentiality Agreements / Gretchen Murphy / Mary Alice Hanken
      Notifying Patients About Information Practices / Gretchen Murphy / Mary Alice Hanken
      Audit Trails and Email / Gretchen Murphy / Mary Alice Hanken
      Conclusion / Gretchen Murphy / Mary Alice Hanken
      Key Terms / Gretchen Murphy / Mary Alice Hanken
      Chapter Summary / Gretchen Murphy / Mary Alice Hanken
      References / Gretchen Murphy / Mary Alice Hanken
      Ethical Decision-Making Matrices / Gretchen Murphy / Mary Alice Hanken
      Scenario 12-A: Patient Record Integrity and Access / Gretchen Murphy / Mary Alice Hanken
      Scenario 12-B: Parent Access to Child's Health Information / Gretchen Murphy / Mary Alice Hanken
      Scenario 12-C: Differences When Linking EHR Systems / Gretchen Murphy / Mary Alice Hanken
      ch. 13 Information Security / Gretchen Murphy / Mary Alice Hanken
      Learning Objectives / Emily West / Karen Czirr
      Introduction / Emily West / Karen Czirr
      Scenario 13-A: A Curious Human Resource Employee / Emily West / Karen Czirr
      Healthcare Information Revolution / Emily West / Karen Czirr
      Role of the CIO / Emily West / Karen Czirr
      Access and Information Security / Emily West / Karen Czirr
      Privacy, Confidentiality, Disclosure, and Need to Know / Emily West / Karen Czirr
      Privacy-Related Security / Emily West / Karen Czirr
      Confidentiality, Integrity, Availability / Emily West / Karen Czirr
      Sanctions / Emily West / Karen Czirr
      Establishing a Security Baseline / Emily West / Karen Czirr
      Policies and Procedures / Emily West / Karen Czirr
      Need to Know and Data Sharing / Emily West / Karen Czirr
      Access Control / Emily West / Karen Czirr
      Unique User Identification / Emily West / Karen Czirr
      Scenario 13-8: Failure to Log Out of the System / Emily West / Karen Czirr
      Audit Trails / Emily West / Karen Czirr
      Workstation Use and Security / Emily West / Karen Czirr
      Internet, Email, and E-Health / Emily West / Karen Czirr
      Conducting a Risk Analysis / Emily West / Karen Czirr
      Identifying Vulnerabilities / Emily West / Karen Czirr
      Scenario 13-C: Storing Data on a Laptop Computer / Emily West / Karen Czirr
      Interoperability / Emily West / Karen Czirr
      Patient Notification and Informed Consent / Emily West / Karen Czirr
      Conclusion / Emily West / Karen Czirr
      Key Terms / Emily West / Karen Czirr
      Chapter Summary / Emily West / Karen Czirr
      References / Emily West / Karen Czirr
      Ethical Decision-Making Matrices / Emily West / Karen Czirr
      Scenario 13-A: A Curious Human Resource Employee / Emily West / Karen Czirr
      Scenario 13-8: Failure to Log Out of the System / Emily West / Karen Czirr
      Scenario 13-C: Storing Data on a Laptop Computer / Emily West / Karen Czirr
      ch. 14 Information Technology and Biomedical Instrumentation / Emily West / Karen Czirr
      Learning Objectives / Frances H. Cornelius / Susan H. Fenton
      Introduction / Frances H. Cornelius / Susan H. Fenton
      Biomedical Instrumentation and Interoperability / Frances H. Cornelius / Susan H. Fenton
      Scenario 14-A: Lack of Interoperability / Frances H. Cornelius / Susan H. Fenton
      Medical Device Interoperability Defined / Frances H. Cornelius / Susan H. Fenton
      Need for Interoperability / Frances H. Cornelius / Susan H. Fenton
      Contents note continued: Codes of Ethics / Frances H. Cornelius / Susan H. Fenton
      Ethical Issues for Interface Development / Susan H. Fenton / Frances H. Cornelius
      Interface Development and Biomedical Device Integration / Frances H. Cornelius / Susan H. Fenton
      Functional Medical Device Interoperability / Frances H. Cornelius / Susan H. Fenton
      Scenario 14-B: Data Interface Decisions / Frances H. Cornelius / Susan H. Fenton
      Consultant's Perspective / Frances H. Cornelius / Susan H. Fenton
      Information Gathering / Frances H. Cornelius / Susan H. Fenton
      Key Considerations / Frances H. Cornelius / Susan H. Fenton
      Benefits of Functional Device Interoperability / Frances H. Cornelius / Susan H. Fenton
      Prioritizing Device Integration / Frances H. Cornelius / Susan H. Fenton
      Collaborative Approach to Decision Making / Frances H. Cornelius / Susan H. Fenton
      Scenario 14-C: Data Interface Quality / Frances H. Cornelius / Susan H. Fenton
      Conclusion / Frances H. Cornelius / Susan H. Fenton
      Key Terms / Frances H. Cornelius / Susan H. Fenton
      Chapter Summary / Frances H. Cornelius / Susan H. Fenton
      References / Frances H. Cornelius / Susan H. Fenton
      Ethical Decision-Making Matrices / Frances H. Cornelius / Susan H. Fenton
      Scenario 14-A: Lack of Interoperability / Frances H. Cornelius / Susan H. Fenton
      Scenario 14-B: Data Interface Decisions / Frances H. Cornelius / Susan H. Fenton
      Scenario 14-C: Data Interface Quality / Frances H. Cornelius / Susan H. Fenton
      ch. 15 Information Governance and Management / Frances H. Cornelius / Susan H. Fenton
      Learning Objectives / Linda L. Klass
      Introduction / Linda L. Klass
      Scenario 15-A: Stewardship Literacy for Community Health Improvement / Linda L. Klass
      Governance of Health Information / Linda L. Klass
      Defining Information Governance / Linda L. Klass
      Defining Data and Other Dimensions of Governance / Linda L. Klass
      Governance as Ethical Stewardship / Linda L. Klass
      Healthcare Organizations and Stewardship / Linda L. Klass
      Scenario 15-B: Managing Patient Identification as Master Data / Linda L. Klass
      Organizing for Governance / Linda L. Klass
      Scenario 15-C: Big Data Analytics and Stewardship / Linda L. Klass
      Contemporary Health Information Management / Linda L. Klass
      Enterprise Information Management Domains / Linda L. Klass
      Organizing for EIM / Linda L. Klass
      Scenario 15-D: EHR Integrity Management / Linda L. Klass
      Conclusion / Linda L. Klass
      Key Terms / Linda L. Klass
      Chapter Summary / Linda L. Klass
      References / Linda L. Klass
      Ethical Decision-Making Matrices / Linda L. Klass
      Scenario 15-A: Stewardship Literacy for Community Health Improvement / Linda L. Klass
      Scenario 15-B: Managing Patient Identification as Master Data / Linda L. Klass
      Scenario 15-C: Big Data Analytics and Stewardship / Linda L. Klass
      Scenario 15-D: EHR Integrity Management / Linda L. Klass
      ch. 16 Integrated Delivery Systems / Linda L. Klass
      Learning Objectives / Karen Gallagher Grant / Brenda Olson
      Introduction / Karen Gallagher Grant / Brenda Olson
      Scenario 16-A: Scheduling Clerk Has Access to All Clinical Information / Karen Gallagher Grant / Brenda Olson
      Privacy and Security Issues / Karen Gallagher Grant / Brenda Olson
      Models for the Integrated Delivery System / Karen Gallagher Grant / Brenda Olson
      Data Quality Issues / Karen Gallagher Grant / Brenda Olson
      Scenario 16-8: Vulnerabilities in the Electronic Health Record / Karen Gallagher Grant / Brenda Olson
      Management of Patient Identity Management Systems / Karen Gallagher Grant / Brenda Olson
      Scenario 16-C: Inconsistencies in the Patient Identity Management System / Karen Gallagher Grant / Brenda Olson
      Required Skills for HIM Professionals / Karen Gallagher Grant / Brenda Olson
      Conclusion / Karen Gallagher Grant / Brenda Olson
      Key Terms / Karen Gallagher Grant / Brenda Olson
      Chapter Summary / Brenda Olson / Karen Gallagher Grant
      References / Karen Gallagher Grant / Brenda Olson
      Appendix 16-A: Sample Access Policy / Brenda Olson / Karen Gallagher Grant
      Ethical Decision-Making Matrices / Brenda Olson / Karen Gallagher Grant
      Scenario 16-A: Scheduling Clerk Has Access to All Clinical Information / Karen Gallagher Grant / Brenda Olson
      Scenario 16-8: Vulnerabilities in the Electronic Health Record / Karen Gallagher Grant / Brenda Olson
      Scenario 16-C: Inconsistencies in the Patient Identity Management System / Brenda Olson / Karen Gallagher Grant
      ch. 17 Digital Health: Information Technology and Information Exchange / Brenda Olson / Karen Gallagher Grant
      Learning Objectives / Meryl Bloomrosen
      Introduction / Meryl Bloomrosen
      Goals and Objectives / Meryl Bloomrosen
      Health Information Technology and Health Information Exchange / Meryl Bloomrosen
      Health Information Exchange / Meryl Bloomrosen
      Data and Information Governance / Meryl Bloomrosen
      Evolving Roles, Responsibilities, and Challenges / Meryl Bloomrosen
      Background and History of Public- and Private-Sector Activities / Meryl Bloomrosen
      Public Sector / Meryl Bloomrosen
      Private Sector / Meryl Bloomrosen
      Mobile Health / Meryl Bloomrosen
      Ethical Challenges / Meryl Bloomrosen
      Scenario 17-A: Health Informatics and Information Management (HIIM) Professionals' Role / Meryl Bloomrosen
      Conclusion / Meryl Bloomrosen
      Key Terms / Meryl Bloomrosen
      Chapter Summary / Meryl Bloomrosen
      References and Resources / Meryl Bloomrosen
      Ethical Decision-Making Matrices / Meryl Bloomrosen
      Scenario 17-A: Health Informatics and Information Management (HIIM) Professionals' Role / Meryl Bloomrosen
      ch. 18 Genetic Information / Meryl Bloomrosen
      Learning Objectives / Sharon F. Terry
      Introduction / Sharon F. Terry
      Scenario 18-A: Genetic Privacy / Sharon F. Terry
      Genetic and Genomic Information / Sharon F. Terry
      Genetic Information in the Clinical Context / Sharon F. Terry
      Translational Science's Implications for the Management of Genomic Information / Sharon F. Terry
      Privacy and Confidentiality of Genetic Information / Sharon F. Terry
      Research Setting / Sharon F. Terry
      Legislation Regarding Genetic Information / Sharon F. Terry
      Genetic Information Nondiscrimination Act (GINA) / Sharon F. Terry
      State Legislative Protections Related to Genetics / Sharon F. Terry
      Ethical and Social Issues Related to Genetics / Sharon F. Terry
      Access to Genetic Services and Health Disparities / Sharon F. Terry
      Whole Genome and Exome Sequencing / Sharon F. Terry
      Right to Know, Not to Know, and Incidental Findings / Sharon F. Terry
      Conclusion / Sharon F. Terry
      Key Terms / Sharon F. Terry
      Chapter Summary / Sharon F. Terry
      References / Sharon F. Terry
      Appendix 18-A: Legislative Acts Relevant to Genetic Testing / Sharon F. Terry
      Ethical Decision-Making Matrices / Sharon F. Terry
      Scenario 18-A: Genetic Privacy / Sharon F. Terry
      ch. 19 Adoption Information / Sharon F. Terry
      Learning Objectives / Martha L. Jones
      Introduction / Martha L. Jones
      Scenario 19-A: Seeking Information Many Years Later / Martha L. Jones
      Historical and Emerging Ethical Issues / Martha L. Jones
      Adoption and Assisted Reproductive Technology (ART) / Martha L. Jones
      Ethical Issues for HIM Professionals / Martha L. Jones
      Adoptive Parents Seek Information on Their Adopted Child / Martha L. Jones
      Scenario 19-B: An Adoptee Seeks Information on Her Biological Family / Martha L. Jones
      Scenario 19-C: A Birth Mother Seeks Information on Her Biological Son / Martha L. Jones
      Future Issues / Martha L. Jones
      Conclusion / Martha L. Jones
      Key Terms / Martha L. Jones
      Chapter Summary / Martha L. Jones
      References / Martha L. Jones
      Ethical Decision-Making Matrices / Martha L. Jones
      Scenario 19-A: Seeking Information Many Years Later / Martha L. Jones
      Scenario 19-B: An Adoptee Seeks Information on Her Biological Family / Martha L. Jones
      Scenario 19-C: A Birth Mother Seeks Information on Her Biological Son / Martha L. Jones
      ch. 20 Substance Abuse, Behavioral Health, and Sexual Information / Martha L. Jones
      Learning Objectives / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Introduction / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-A: The Arrest Warrant: Is This Person in Your Facility? / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Substance Abuse Treatment, Health Information, and the Law / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Ethical Challenges in Behavioral Health and Substance Abuse Treatment / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Law Enforcement Requests Patient-Identifying Information / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-B: Safety of a Citizen Versus Privacy of a Patient / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Law Enforcement Requests Patient Information for Public Safety Reasons / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-C: Patient Confesses to a Psychiatrist / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Behavioral Health Patient Confesses to a Staff Member That He Has Committed a Crime / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-D: Patient Confesses to the Nurse's Aide / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Contents note continued: Protecting Information About a Patient's Admission to a Behavioral Health Unit of a General Hospital / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-E: Verifying Admission Can Violate Privacy / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Requests for Information on Sexually Transmitted Diseases (STDs) / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-F: A Prisoner Who May Have AIDS / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Requests About Employees and Children / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-G: Workers' Compensation Case / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Employees / Laurie A. Rinehart-Thompson / Sharon J. Randolph
      Children / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-H: Children's Protective Services / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Conclusion / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Key Terms / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Chapter Summary / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      References / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Ethical Decision-Making Matrices / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-A: The Arrest Warrant: Is This Person in Your Facility? / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-B: Safety of a Citizen Versus Privacy of a Patient / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-C: Patient Confesses to a Psychiatrist / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-D: Patient Confesses to the Nurse's Aide / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-E: Verifying Admission Can Violate Privacy / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-F: A Prisoner Who May Have AIDS / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-G: Workers' Compensation Case / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Scenario 20-H: Children's Protective Services / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      ch. 21 Digital Health Technologies for Consumers, Patients, and Caregivers / Sharon J. Randolph / Laurie A. Rinehart-Thompson
      Learning Objectives / Mary Jo Deering / Cynthia Baur
      Introduction / Mary Jo Deering / Cynthia Baur
      Scenario 21-A: Plain Language and Health Information Privacy Policies / Mary Jo Deering / Cynthia Baur
      HIM Professional and Consumer, Patient, and Caregiver Digital Health Technologies / Mary Jo Deering / Cynthia Baur
      Consumer, Patient, and Caregiver Digital Health Technologies / Cynthia Baur / Mary Jo Deering
      Benefits and Risks of Digital Health Technologies / Mary Jo Deering / Cynthia Baur
      Special Considerations for Privacy and Security Management in Digital Health Technologies / Cynthia Baur / Mary Jo Deering
      Patient Portals and Their Special Significance for HIM Professionals / Cynthia Baur / Mary Jo Deering
      Data Access / Mary Jo Deering / Cynthia Baur
      Receiving Patient-Generated Information / Mary Jo Deering / Cynthia Baur
      Secure Messaging / Mary Jo Deering / Cynthia Baur
      Interactive Tools / Mary Jo Deering / Cynthia Baur
      Links to Authoritative Information / Mary Jo Deering / Cynthia Baur
      National Policy Related to Digital Health Technology for Consumers, Patients, and Caregivers / Cynthia Baur / Mary Jo Deering
      Information Access and the HIM Professional / Cynthia Baur / Mary Jo Deering
      Ethical Issues Related to Consumer, Patient, and Caregiver Digital Technology Access / Mary Jo Deering / Cynthia Baur
      Scenario 21-8: Ensuring Privacy Protections for Digital Health Technologies / Mary Jo Deering / Cynthia Baur
      Emerging Issues / Cynthia Baur / Mary Jo Deering
      Conclusion / Cynthia Baur / Mary Jo Deering
      Key Terms / Cynthia Baur / Mary Jo Deering
      Chapter Summary / Cynthia Baur / Mary Jo Deering
      References / Cynthia Baur / Mary Jo Deering
      Ethical Decision-Making Matrices / Cynthia Baur / Mary Jo Deering
      Scenario 21-A: Plain Language and Health Information Privacy Policies / Cynthia Baur / Mary Jo Deering
      Scenario 21-8: Ensuring Privacy Protections for Digital Health Technologies / Cynthia Baur / Mary Jo Deering
      ch. 22 Management and Leadership / Cynthia Baur / Mary Jo Deering
      Learning Objectives / Merida L. Johns / Cathy A. Flite
      Introduction / Merida L. Johns / Cathy A. Flite
      Scenario 22-A: Lateness and Absenteeism / Cathy A. Flite / Merida L. Johns
      Moral Development and Moral Awareness / Cathy A. Flite / Merida L. Johns
      Stages of Moral Development / Cathy A. Flite / Merida L. Johns
      Ethic of Caring / Merida L. Johns / Cathy A. Flite
      Moral Awareness / Merida L. Johns / Cathy A. Flite
      Scenario 22-8: Concerns in Telecommuting / Cathy A. Flite / Merida L. Johns
      Scenario 22-C: Failure to Document Poor Work Performance for a Friendly Employee / Cathy A. Flite / Merida L. Johns
      Moral Muteness / Cathy A. Flite / Merida L. Johns
      Orientation of New Employees / Cathy A. Flite / Merida L. Johns
      Scenario 22-D: Avoiding the Employee Who Will Be Fired / Cathy A. Flite / Merida L. Johns
      Ethical Organizational Leadership: Beyond a Mission Statement and Code of Ethics / Cathy A. Flite / Merida L. Johns
      Ethical Frameworks for Diversity Management / Cathy A. Flite / Merida L. Johns
      Ethical Leader: Doing the Right Thing / Cathy A. Flite / Merida L. Johns
      Conclusion / Cathy A. Flite / Merida L. Johns
      Key Terms / Cathy A. Flite / Merida L. Johns
      Chapter Summary / Cathy A. Flite / Merida L. Johns
      References / Cathy A. Flite / Merida L. Johns
      Ethical Decision-Making Matrices / Cathy A. Flite / Merida L. Johns
      Scenario 22-A.1: Lateness and Absenteeism-Fire the Employee / Cathy A. Flite / Merida L. Johns
      Scenario 22-A.2: Lateness and Absenteeism-Don't Fire the Employee / Cathy A. Flite / Merida L. Johns
      Scenario 22-B: Concerns in Telecommuting / Cathy A. Flite / Merida L. Johns
      Scenario 22-C: Failure to Document Poor Work Performance for a Friendly Employee / Cathy A. Flite / Merida L. Johns
      Scenario 22-D: Avoiding the Employee Who Will Be Fired / Cathy A. Flite / Merida L. Johns
      ch. 23 Entrepreneurship / Cathy A. Flite / Merida L. Johns
      Learning Objectives / Marie Gardenier
      Introduction / Marie Gardenier
      Scenario 23-A: Competing Constituencies / Marie Gardenier
      Entrepreneurship in Health Information Management / Marie Gardenier
      Defining the Entrepreneur / Marie Gardenier
      Entrepreneur versus Intrapreneur / Marie Gardenier
      Function-Based Issues for the Consultant / Marie Gardenier
      Rights of the Independent Contractor / Marie Gardenier
      Expert Role / Marie Gardenier
      Delivering a Difficult Message / Marie Gardenier
      Advice Not Taken / Marie Gardenier
      Conflicts of Interest / Marie Gardenier
      Collaborative Role / Marie Gardenier
      Scapegoating / Marie Gardenier
      Special Opportunities for the Consultant to Act as Moral Voice / Marie Gardenier
      Relationship-Based Issues for the Independent Contractor / Marie Gardenier
      Social Isolation / Marie Gardenier
      Business Ethics: Concepts and Principles / Marie Gardenier
      Contracts / Marie Gardenier
      Advertising / Marie Gardenier
      Profit Motive / Marie Gardenier
      Corporate Responsibility / Marie Gardenier
      Case for Ethics in Business / Marie Gardenier
      Intersection of Ethics and HIM Entrepreneurship / Marie Gardenier
      Scenario 23-B: Negotiating Contracts / Marie Gardenier
      Negotiating Contracts / Marie Gardenier
      Scenario 23-C: Unrealistic Client Expectations / Marie Gardenier
      Scenario 23-D: Discovering Sensitive Information About a Client, Competitor, or Colleague / Marie Gardenier
      Learning Sensitive Information About a Client, Competitor, or Colleague / Marie Gardenier
      Managing Client Relationships / Marie Gardenier
      Conclusion / Marie Gardenier
      Key Terms / Marie Gardenier
      Chapter Summary / Marie Gardenier
      References / Marie Gardenier
      Ethical Decision-Making Matrices / Marie Gardenier
      Scenario 23-A: Competing Constituencies / Marie Gardenier
      Scenario 23-8: Negotiating Contracts / Marie Gardenier
      Scenario 23-C: Unrealistic Client Expectations / Marie Gardenier
      Scenario 23-D: Discovering Sensitive Information About a Client, Competitor, or Colleague / Marie Gardenier
      ch. 24 Vendor Management / Marie Gardenier
      Learning Objectives / Keith Olenik
      Introduction / Keith Olenik
      Scenario 24-A: Vendor Request / Keith Olenik
      Vendor Relations / Keith Olenik
      Sales Ethics / Keith Olenik
      Scenario 24-8: Vendors as Friends / Keith Olenik
      Scenario 24-C: Gifts / Keith Olenik
      Prevention of Ethical Problems / Keith Olenik
      Scenario 24-0: Preferred Vendors / Keith Olenik
      Requests for Proposals / Keith Olenik
      Introduction / Keith Olenik
      Directions / Keith Olenik
      Standard Text / Keith Olenik
      Statement of Work / Keith Olenik
      Social Responsibility / Keith Olenik
      Ethical Considerations for the RFP Process / Keith Olenik
      Scenario 24-E: Negotiating / Keith Olenik
      Negotiation / Keith Olenik
      Enhancement of Vendor Relationships / Keith Olenik
      Ethical Behavior / Keith Olenik
      Scenario 24-F: Unethical Behavior / Keith Olenik
      Conclusion / Keith Olenik
      Key Terms / Keith Olenik
      Chapter Summary / Keith Olenik
      References / Keith Olenik
      Appendix 24-A: Sample Gifts Policy / Keith Olenik
      Contents note continued: Appendix 24-B: Sample Conflict of Interest Policy / Keith Olenik
      Ethical Decision-Making Matrices / Keith Olenik
      Scenario 24-A: Vendor Request / Keith Olenik
      Scenario 24-8: Vendors as Friends / Keith Olenik
      Scenario 24-C: Gifts / Keith Olenik
      Scenario 24-D: Preferred Vendors / Keith Olenik
      Scenario 24-E: Negotiating / Keith Olenik
      Scenario 24-F: Unethical Behavior / Keith Olenik
      ch. 25 Advocacy / Keith Olenik
      Learning Objectives / Susan Helbig
      Introduction / Susan Helbig
      Scenario 25-A: Violating the Privacy of a Prominent Citizen / Susan Helbig
      Advocacy: The Choice of Ethics in Action / Susan Helbig
      Advocating for Patients / Susan Helbig
      Patient Rights / Susan Helbig
      Supporting Patients Who Advocate / Susan Helbig
      Health Information: Individual Patient and Collective Patient Stories / Susan Helbig
      Advocating for Peers / Susan Helbig
      Scenario 25-8: Compassion in Action for an Alcoholic Peer / Susan Helbig
      Advocating for Staff / Susan Helbig
      Scenario 25-C: Cockroaches in the HIM Department / Susan Helbig
      Scenario 25-D: Unfair Treatment of Part-Time Workers / Susan Helbig
      Advocating for the Healthcare Organization / Susan Helbig
      Scenario 25-E: Small Print on a Consent Form / Susan Helbig
      Scenario 25-F: The Data Warehouse Wants to Sell Patient Information / Susan Helbig
      Advocating for the Larger Community and Society / Susan Helbig
      Advocating for One's Self / Susan Helbig
      Conclusion / Susan Helbig
      Key Terms / Susan Helbig
      Chapter Summary / Susan Helbig
      References / Susan Helbig
      Appendix 25-A: Example of Organizational Engagement in Societal Advocacy / Susan Helbig
      Appendix 25-B: Precepts of Effective HIM Advocacy / Susan Helbig
      Ethical Decision-Making Matrices / Susan Helbig
      Scenario 25-A: Violating the Privacy of a Prominent Citizen / Susan Helbig
      Scenario 25-8: Compassion in Action for an Alcoholic Peer / Susan Helbig
      Scenario 25-C: Cockroaches in the HIM Department / Susan Helbig
      Scenario 25-D: Unfair Treatment of Part-Time Workers / Susan Helbig
      Scenario 25-E: Small Print on a Consent Form / Susan Helbig
      Scenario 25-F: The Data Warehouse Wants to Sell Patient Information / Susan Helbig
      ch. 26 Future Challenges and Opportunities / Susan Helbig
      Learning Objectives / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Introduction / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Uses of Information / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Clinical Care / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Substance Abuse, Behavioral Health, and Sexual Information / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Longitudinal Coordinated Care / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      End of Life / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Family Decisions / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Adoption / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Genetics / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Data Analysis / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Quality Management / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Research and Decision Support / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Data Analytics / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Information Governance and Management / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Public Health / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Professional Roles / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Management and Leadership / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Entrepreneurship and Intrapreneurship / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Vendor Management / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Advocacy / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Emerging Trends / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Technology Explosion / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Digital Health: Health Information Technology and Information Exchange / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Digital Health Technologies for Consumers, Patients, and Caregivers / Frances H. Cornelius / Laurinda B. Harman / Virginia L. Mullen
      Electronic Health Records / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Integrated Delivery Systems / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Biomedical Instrumentation and Interoperability / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Growth for Healthcare Expenditures / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Growth for HIT / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Challenges / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Clinical and Legal / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Privacy and Confidentiality / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Coding, Fraud, and Abuse / Laurinda B. Harman / Frances H. Cornelius / Virginia L. Mullen
      Legal System Changes / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Technology / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Information Security / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Cyberintelligence and Cybersecurity / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Security Breaches / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Interoperability, Terminology, and Standards / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Big Data/Data Analytics / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Surveillance / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Cloud Computing / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Opportunities / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Interdisciplinary Education / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Interdisciplinary Collaboration / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Ethics as Standard of Practice / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Conclusion / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Key Terms / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      Chapter Summary / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman
      References / Frances H. Cornelius / Virginia L. Mullen / Laurinda B. Harman.
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