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Bibliographic Record Display

• Title:Communication Rx : transforming healthcare through relationship-centered communication / edited by Calvin Chou and Laura Cooley.
  
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• Other Contributors/Collections:Chou, Calvin L., editor.
  Cooley, Laura, editor.
  
• Published/Created:New York : McGraw-Hill Education, [2018]
  

• Holdings

  Holdings Record Display

  • Location:BMB LIBRARY (VGH) stacksWhere is this?
    
  • Call Number: W62 .C734 2018
    
  • Number of Items:1
    
  • Status:Available
    

  • Location:WOODWARD LIBRARY stacksWhere is this?
    
  • Call Number: W62 .C734 2018
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Communication in medicine.
  Physician and patient.
  
• Medical Subjects: Communication.
  Physician-Patient Relations.
  
• Description:xvii, 239 pages ; 24 cm
  
• Summary:"A proven prescription for effective communication that will empower health professionals to deliver the highest quality care - from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships -- between patients and providers, as well as among providers -- at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide. You'll learn communication skills that will enable you to: * Provide more accurate diagnoses and effective treatments -- and improve patient outcomes * Boost patient adherence and lower hospital readmission rates * Make fewer errors and reduce malpractice risks * Increase patient satisfaction and build teamwork among providers * Further develop your communication skill set -- and help others do the same In this practical -- and potentially life-saving -- volume, you'll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name"-- Provided by publisher.
  
• Notes:Includes bibliographical references and index.
  
• ISBN:9781260019742 hardcover alkaline paper
  1260019748 hardcover alkaline paper
  
• Contents:Machine generated contents note: pt. I LANDSCAPE
  ch. 1 Building the Case for Communication and Relationships / Calvin Chou
  ch. 2 Communication and Patient Experience / Diane Sliwka
  pt. II FUNDAMENTAL SKILL SETS
  ch. 3 Skill Set One: The Beginning of the Encounter / Lynnea Mills
  ch. 4 Skill Set Two: Skills That Build Trust / Matthew Russell
  ch. 5 Skill Set Three: Delivering Diagnoses and Treatment Plans / Carol M. Chou
  pt. III PRACTICAL APPLICATIONS OF THE SKILL SETS
  ch. 6 Challenging Conversations with Patients / Jenni Levy
  ch. 7 Skill Sets and the Electronic Health Record / Pamela Duke
  ch. 8 Patient Engagement and Motivational Interviewing / Calvin Chou
  ch. 9 Shared Decision-Making / Calvin Chou
  ch. 10 Feedback: A Commitment to the Relationship / Ryan Laponis
  ch. 11 Appreciative Coaching: "I Want to Be Known as the Clinician Who ..." / Calvin Chou
  ch. 12 Communicating Effectively on Healthcare Teams / Calvin Chou
  ch. 13 Challenging Conversations with Colleagues / Nan Cochran
  ch. 14 Culture and Diversity / Denise L. Davis
  ch. 15 Communicating Across Hierarchy / Kara Myers
  pt. IV INSTITUTING COMMUNICATION INITIATIVES
  ch. 16 Teaching the Skill Sets / R. Ellen Pearlman
  ch. 17 Developing Facilitators in Train-the-Trainer Programs: Establishing Local Influence / Laura Cooley
  ch. 18 Implementation and Planning: Supporting Organizational Change / Laura Cooley.