Holdings Information
Building leadership character / Amy Newman.
Bibliographic Record Display
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Title:Building leadership character / Amy Newman.
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Author/Creator:Newman, Amy, author.
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Published/Created:Thousand Oaks, California : SAGE Publications, Inc., [2019]
©2019
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Holdings
Holdings Record Display
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Location:DAVID LAM LIBRARY stacksWhere is this?
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Call Number: HD57.7 .N495 2019
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Number of Items:1
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Status:Available
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Location:DAVID LAM LIBRARY stacksWhere is this?
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Library of Congress Subjects:Leadership.
Character.
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Medical Subjects: Leadership
Character
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Description:xx, 265 pages ; 23 cm
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Summary:Extending beyond traditional leadership books to offer readers a path for developing their own character, Building Leadership Character uses a storytelling approach and real-world cases to explore different dimensions of leadership character. With a clear, student-friendly writing style, bestselling author Amy Newman deftly captures various approaches in which corporations and people respond to situations in difficult times and learn from mistakes. Using real companies and situations, each chapter examines a leadership character dimension such as accountability, integrity, authenticity, and courage. Readers will learn to develop their own character, emotional intelligence, and leadership skills as they engage with assessments, reflection opportunities, and exercises. -- ‡c From publisher's description.
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Notes:Includes bibliographical references and index.
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ISBN:9781544307855 paperback ; alkaline paper
1544307853 paperback ; alkaline paper
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Contents:Machine generated contents note: Overview
Leaders Choose Character
Financial Industry Example
Role of Character
Character Defined
Virtues, Values, and Traits
Our Choices
Criticism
Leadership Theories Have Evolved
Leadership Defined
Leadership Theory and Character
Dimensions Focus Our Efforts to Develop Character
Seven Selected Dimensions
Adidas Example
Leadership Character Has Organizational and Personal Benefits
Corporate Reputation and Leader Communication
Additional Organizational Benefits
Personal Benefits
Judgment Contributes to Ethical Decision Making
Ethical Challenges
Role of Judgment
United Airlines Example
Corporate Failures Teach Us About Character-and About Ourselves
Learning From Corporate Failures
Vulnerability: Risking Exposure
Authenticity: Living as Yourself
Integrity: Being Consistent and Whole
Accountability: Responding to Others
Courage: Standing Up
Humility: Learning From Others
Compassion: Caring for Others and Ourselves
Respecting and Learning From Failure
Summary
Exercises
Overview
Failure Is Critical to Success
Amazon Example
Common and Uncommon Failures
People Fear Failure Because of the Pain
Pain of Failure
Shonda Rhimes Example
Learning From Failure Builds Character
Character Development in Children
Failure and Character
Leaders Adopt a Learning Orientation
Denying, Blaming, and Shaming
Seeing Opportunities
Learning From Success
Remembering the Lessons
Forward-Looking Organizations Value Failure
Google X Example
Celebrating Failure
Self-Reflection Helps Us Learn From Failure
Honing Judgment
Developing Self-Awareness
Practicing Reflection
Reflection Prepares Us Intellectually
Post-Event Review
Johari Window
Time for Reflection
Practicing Mindfulness Prepares Us Emotionally
Failure and Emotions
Value of Mindfulness
Google Example
Taking Care of Our Bodies Prepares Us Physically
Visceral Responses
Exercise and Breathing
Summary
Exercises
Overview
Volkswagen's "Clean Diesel" Dupes Customers
Vulnerability Means Risking Exposure
Vulnerability Defined
VW in Denial
Vulnerability as a Strength
Vulnerability Builds Connection
Hiding and Avoiding
Taking Off the Mask
Blue Bell Creameries Example
Apologizing Is Good for Business
Reluctance to Apologize
Medical Examples
Apologies as a Strength
Rolling Stone Gets It Right
Connection Is Built or Destroyed on Social Media
Summary
Exercises
Overview
General Motors Delays Recalls
Authentic Leaders Are True to Themselves
Inauthenticity Illustrated
Authenticity Defined
Personal Value of Authenticity
Authenticity Doesn't Mean Being Rigid or Morally Correct
Flexibility
Not a Moral Dictator or Referee
Authentic Leaders Bring Their Whole Selves to Work
Positive Outcomes
Whole Selves
Fitting In
Inclusion
Apple Example
Self-Awareness and Self-Acceptance Help Us Feel Comfortable in Our Own Skin
Authenticity Scale
Becoming More Authentic
Identity
We Want to Connect With Real People on Social Media
Summary
Exercises
Overview
FIFA Leaders Disappoint Athletes and Fans Around the World
Leaders of Integrity Are Consistent and Whole
Integrity Defined
Behavioral and Moral Integrity Definitions
Wholeness
Disconnection Between Codes and Behavior
Behavioral Integrity Is Good for Business
Impact on Employees
Impact on Organizational Performance
Trust in Organizations Is Eroding
Leaders Who Model Integrity, Trust, and Transparency Cultivate Trust
Better Work Outcomes
Willingness to Be Vulnerable
Evolving Trust Over Time
Openness and Transparency
Chipotle Example
Leaders With Integrity Tell the Truth
Why People Lie
Academic Institution Examples
American Spirit Cigarettes Examples
Investors Seek and Demonstrate Integrity
Warren Buffett Example
Betterment Example
Summary
Exercises
Overview
Wells Fargo Sets Unrealistic Sales Goals for Employees
Responsibility and Accountability Definitions Are Complementary
Dictionary, Corporate, and Academic Definitions
Wells Fargo's Promise
Leaders Avoid Accountability by Shifting Blame
Blaming and Downplaying
Effects on Employees
Incentives and Regulations Ensure Some Accountability
Incentives
Limitations of Regulations
Minimum Compliance
Role and Failures of Regulators
Leaders Foster a Culture of Accountability
Organizational Context
Leaders as Role Models and Guides
Giving Regular Feedback
Accountable Leaders Admit and Forgive Mistakes
Holding Yourself Accountable
Admitting Mistakes and Solving Problems
Forgiving Mistakes
External Leaders Step in When Boards Fail
Wells Fargo Board's Failing Accountability
Holding Board Members Accountable
Technology Company Examples
Whistleblowers Demand Accountability
Whistleblowers at Wells Fargo
OSHA's Role
Whistleblower's Dilemma
Companies Improve Their Accountability
More Accountability at Wells Fargo
Accountability at United Airlines
Summary
Exercises
Overview
Samsung Botches a Recall
Courageous Leaders Fight for Worthy Goals
Courage Defined
Courage Scale
Courage and Other Aspects of Character
Taking Measured Risks Improves Outcomes
Assessing Risk
Government Model
House of Cards Example
When Risk Isn't Involved
Courage Means Facing Our Fears
Managing Fear and Panic
Courage and Vulnerability
Anxiety About Public Speaking as an Example
Public, Unpopular Decisions Take Courage
Difficult Decisions
Facebook Example
Courageous Leaders Tackle Different Conversations
Samsung's Passivity
Tackling Tough Conversations
Indian Bank and Xerox Examples
Radical Candor and Radical Transparency Are Two Ways Leaders Demonstrate Courage
Radical Candor
Radical Transparency
Self-Righteousness Needs to Be Controlled
About Self-Righteousness
Starbucks Example
Summary
Exercises
Overview
Constituencies Question Uber's Ethics
Humble Leaders Recognize Their Own Limitations
Humility Defined
Humility in Organizations
Uber's Lack of Humility
Humility as a Management Strength
Level 5 Leaders
Humble CEO
Humble Leaders Make Space for Others
Grounded or "Down to Earth"
Not Flaunting
Reese Witherspoon and Snap Examples
Lyft Example
Assessments Teach Us About Humility
HEXACO Model
Humility Scale
Leading With Humility Requires Perspective
Not the Center of the Universe
Manager and Employee Perspectives
Humble Leaders Seek Feedback
360-Degree Feedback
Airbnb, Twitter, and SMRT Examples
Reactions to Challenging Feedback
Curiosity Is Associated With Intellectual Humility
Intellectual Humility
Curiosity
Two Chefs Illustrate Humility
Negative Reviews
Chefs' Reactions
Summary
Exercises
Overview
SeaWorld Fails to Respond to the Movie Black fish
Compassion Alleviates Suffering
Compassion Defined
SeaWorld's Lack of Compassion for Trainers
SeaWorld's Lack of Compassion for Orcas
Responding With Compassion Involves Four Steps
Four Steps
Differences in Responses
Facebook Example
Appraisals and Response
Compassion Benefits People and Organizations
Personal Benefits
Organizational Benefits
Seeking Compassionate People
SeaWorld's Response to Tilikum's Death
Compassionate Leaders Respond With Small Gestures, Comfort, and Empathy
Making Small Gestures
Offering Comfort
Avoiding Pity and Sympathy
Communicating Empathy
Communication About a Suicide Offers a Model of Compassion
Self-Compassion and Gratitude Ease Suffering
Showing Compassion Toward Ourselves
Practicing Gratitude
Summary
Exercises.