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    The art and science of workplace mediation / Blaine Donais.

    • Title:The art and science of workplace mediation / Blaine Donais.
    •    
    • Author/Creator:Donais, Blaine, 1960- author.
    • Published/Created:Toronto : Carswell, ©2014.
    • Holdings

       
    • Library of Congress Subjects:Mediation and conciliation, Industrial.
      Conflict management.
    • Description:viii, 135 pages : illustrations ; 23 cm
    • Summary:"This new book provides a much needed resource on how to integrate mediation into the workplace, for non-unionized and unionized settings. It will discuss the different uses of mediation in the workplace rather than just the very narrow approach of "grievance mediation". The book discusses the specific aspects of mediation in the labour context, the employment (wrongful dismissal) context, and in the context of resolving general workplace issues. "Workplace Mediation" provides legal practitioners, as well as managers, HR departments, and union representatives with tools and theory to analyze how to best approach mediation, including how to design mediation systems that are fair, efficient, and cost-effective. Anyone with an interest in resolving workplace disputes will benefit from this book."--Publisher's website.
    • Notes:Includes bibliographical references and index.
    • ISBN:0779863712
      9780779863716
    • Contents:The Cost of Workplace Conflict and the Value of Mediation Alternatives
      Mediation's Role in a Healthy Workplace
      The Mediation Process Defined
      Mediation Approaches
      Workplace Mediator Ethics and Competencies
      Designing and Implementing Grievance Mediation Processes
      Workplace Fairness Model for Workplace Mediation
      Integrating Mediation into Collective Bargaining and Union-Management Relationships
      Workplace/organizational Restorations
      Appendix 1: Draft Forms: Content.
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