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• Title:Every relationship matters : using the power of relationships to transform your business, your firm, and yourself / Peter Rouse.
  
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• Author/Creator:Rouse, Peter, 1957- author.
  
• Published/Created:Chicago, Illinois : American Bar Association, [2016]
  

• Holdings

  Holdings Record Display

  • Location:LAW LIBRARY (level 3)Where is this?
    
  • Call Number: K120 .R68 2016
    
  • Number of Items:1
    
  • Status:Available
    

   
• Library of Congress Subjects:Practice of law--Psychological aspects.
  Law offices--Psychological aspects.
  Attorney and client--Psychological aspects.
  
• Edition:Second edition.
  
• Description:ix, 159 pages ; 23 cm
  
• Summary:"Learn how to harness the power of relationships--with yourself, clients, and colleagues--to help you define and achieve professional and personal success. In this updated second edition, author Peter Rouse provides a framework to guide you in instituting reflection and change in your life in order to build and maintain relationships. Although the author uses lawyers and law firms as examples, anyone interested in utilizing relationships with clients and colleagues to improve their business or themselves will benefit from this book. Topics include: identify your firm's true values and discover what qualities are needed to develop them further; learn to value and appreciate clients as a means for positive change; discover how to handle responsibility and blame in a client-focused perspective; change your self-perception and improve your perception of the world; learn how your workspace can effect client-perception; recognize and embrace change as an opportunity for growth within the firm; understand important skills of self-management and learn to listen to physical signals; learn simple behavioral techniques to build trust and lasting relationships; and promote the conditions within your firm that will allow relationship building to flourish."-- Provided by publisher.
  
• Notes:Includes index.
  Includes bibliographical references and index.
  
• ISBN:9781627224604 (hardcover ; alk. paper)
  1627224602 (hardcover ; alk. paper)
  9781627224611 (ebook)
  9781634254601
  1634254600
  
• Contents:Machine generated contents note: ch. 1 Relationships
  Business Imperatives
  Cost of Conversion
  Cost of Sales
  Cost of Recruitment
  Every Relationship Matters
  Trust
  Fair Exchange
  Volunteers
  Leadership
  Self Management
  Soft Stuff, Hard Stuff
  ch. 2 Impact of Artificial Intelligence
  Sentiment
  Five Ps
  Importance of Story
  ch. 3 Our Human Condition
  Consciousness
  Perception
  Getting to Know "Me"
  Self-Worth
  Scarcity
  Control
  Vulnerability
  Past, Future, Present
  Flow
  Autotelic Experience
  Limitations of Attention
  Lawyer Self
  Positive Psychology
  ch. 4 Body Matters
  Heart Intelligence
  Neurogenesis
  Breathing
  ch. 5 Integrity
  What Is Your Law Firm For?
  Machine or Organism?
  Defending Values
  ch. 6 Alignment and Coherence
  Aligning Individual and Business Needs
  Resources/Energy
  Function/Application
  Interaction/Relating
  Information/Experience
  Operations/Skills
  Revenues/Income
  Marketing
  Workspace and Office Architecture
  ch. 7 Valuing Others
  Appreciation and Reassurance
  Being Valued
  Equal Contribution
  Hiring
  Firing
  Client Care
  ch. 8 Collaboration
  Interdependence
  One Business or a "Business of One"
  ch. 9 Blame Culture
  Responsibility
  ch. 10 Conditions for Change
  Commitment
  Readiness
  Attitude
  Intention
  Direction
  Energy
  ch. 11 Behavior
  Acknowledgment
  Attention
  Do What You Say You're Going to Do
  Empathy
  What Can I Do for You?
  Not Knowing the Answer
  Honored Guest
  Punctuality
  ch. 12 Capacity Building
  IMAGE Model
  Intentionality
  Mutuality
  Authenticity
  Growth
  Energy
  Intentionality and Memes
  Using the IMAGE Model
  Afterthoughts
  Mental Health
  Success
  Partnership
  Simplicity.