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Today's medical assistant : clinical & administrative procedures / Kathy Bonewit-West, Sue A. Hunt, Edith Applegate.
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Title:Today's medical assistant : clinical & administrative procedures / Kathy Bonewit-West, Sue A. Hunt, Edith Applegate.
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Author/Creator:Bonewit-West, Kathy, author.
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Other Contributors/Collections:Hunt, Sue A., author.
Applegate, Edith J., author.
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Published/Created:St. Louis, Missouri : Elsevier, [2016]
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Holdings
Holdings Record Display
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Location:BMB LIBRARY (VGH) stacksWhere is this?
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Call Number: W21.5 .B712t 2016
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Number of Items:1
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Status:Available
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Location:BMB LIBRARY (VGH) stacksWhere is this?
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Library of Congress Subjects:Medical assistants.
Clinical medicine.
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Medical Subjects: Physician Assistants.
Clinical Medicine--methods.
Office Management--organization & administration.
Patient Care--methods.
Professional Competence.
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Edition:Third edition.
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Description:xx, 1, 314 pages : illustrations, portraits ; 29 cm
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Summary:Launch your career in medical assisting with Today's Medical Assistant, Clinical & Administrative Procedures, 3rd Edition! Bringing together the clinical know-how of Kathy Bonewit-West, the administrative expertise of Sue Hunt, and the anatomy and physiology knowledge of Edith Applegate, this hands-on guide uses easy-to-follow language and detailed visuals to walk readers through all of the medical knowledge, procedures, and skills needed for success in today's fast-paced medical office. Not only does this new edition incorporate the latest standards and competencies throughout all of its content and resources, but it also includes an incredibly wide assortment of engaging learning tools and activities that help readers fully understand and demonstrate those competencies.
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Notes:Includes index.
Includes bibliographical references and index.
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ISBN:9780323311274 hardcover
032331127X hardcover
9780323311281 paperback
0323311288 paperback
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Contents:Machine generated contents note: SECTION 1 Introduction to Medical Assisting
1. Health Care System
Introduction to Health and the Health Care System
Modern Trends in Health Care
Health Insurance and Patient Care: Competing Forces Facing the Medical Office in the Twenty-First Century
Ambulatory Care
Parts of the Medical Office
Medical Specialties
Practice Types
Complementary and Alternative Medicine
2. Professional Medical Assistant
Introduction to Professional Medical Assisting
Educational Programs for Medical Assistants
Characteristics of Medical Assistants
Procedure 2-1 Locating and Defining a State's Legal Scope of Practice
Professionalism
Certification for Medical Assistants
Professional Organizations
Role of the Medical Assistant
Employment Opportunities
3. Ethics and Law for the Medical Office
Introduction to Medical Ethics
Reasons to Study Ethics
Ethics and Health Care
Procedure 3-1 Separating Personal and Professional Ethics
Introduction to Law
Law and Professional Liability
Procedure 3-2 Incorporating the Patient's BUI of Rights
Federal and State Laws Affecting the Medical Office
Procedure 3-3 Reporting Illegal Activities and Complying with Public Health Statutes
4. Interacting with Patients
Introduction to Communication
Communicating with Patients
Understanding and Meeting the Needs of Patients
Procedure 4-1 Demonstrating Effective and Respectful Verbal and Nonverbal Communication
Procedure 4-2 Maintaining Boundaries and Demonstrating Respect for Boundaries in Communications
SECTION 2 Anatomy and Physiology
5. Introduction to Anatomy and Physiology
Brief Summary of Medical History
Human Body
Cell Structure and Function
Tissues and Membranes
6. Integumentary System
Introduction to the Integumentary System
Structure of the Skin
Skin Color
Epidermal Derivatives
Functions of the Skin
Aging of the Integumentary System
7. Skeletal System
Introduction to the Skeletal System
Overview of the Skeletal System
Bones of the Axial Skeleton
Bones of the Appendicular Skeleton
Articulations
Aging of the Skeletal System
8. Muscular System
Introduction to the Muscular System
Characteristics and Functions of the Muscular System
Structure of Skeletal Muscle
Contraction of Skeletal Muscle
Skeletal Muscle Groups
Aging of the Muscular System
9. Nervous System
Introduction to the Nervous System
Functions of the Nervous System
Organization of the Nervous System
Nerve Tissue
Nerve Impulses
Central Nervous System
Peripheral Nervous System
Aging of the Nervous System
10. Senses
Introduction to the Senses
Receptors and Sensations
General Senses
Gustatory Sense
Olfactory Sense
Visual Sense
Auditory Sense
Sense of Equilibrium
Aging of the Senses
11. Endocrine System
Introduction to the Endocrine System
Comparison of the Endocrine and Nervous Systems
Comparison of Exocrine and Endocrine Glands
Characteristics of Hormones
Endocrine Glands and their Hormones
Aging of the Endocrine System
12. Circulatory System
Introduction to the Circulatory System
Heart
Blood
Blood Vessels
Lymphatic System
Resistance to Disease
Aging of the Circulatory System
13. Respiratory System
Introduction to the Respiratory System
Functions and Overview of Respiration
Ventilation
Respiration
Regulation of Respiration
Aging of the Respiratory System
14. Digestive System
Introduction to the Digestive System
Functions of the Digestive System
General Structure of the Digestive Tract
Components of the Digestive Tract
Accessory Organs of Digestion
Chemical Digestion
Absorption
Aging of the Digestive System
15. Urinary System
Introduction to the Urinary System
Components of the Urinary System
Urine Formation
Aging of the Urinary System
16. Reproductive System
Introduction to the Reproductive System
Male Reproductive System
Female Reproductive System
Development
Aging of the Reproductive System
SECTION 3 Clinical Component
17. Medical Asepsis and the OSHA Standard
Introduction to Medical Asepsis and the OSHA Standard
Microorganisms and Medical Asepsis
Procedure 17.1 Handwashing
Procedure 17.2 Applying an Alcohol-Based Hand Rub
Procedure 17.3 Application and Removal of Clean Disposable Gloves
OSHA Bloodborne Pathogens Standard
Regulated Medical Waste
Bloodborne Diseases
18. Sterilization and Disinfection
Introduction to Sterilization and Disinfection
Definitions of Terms
Hazard Communication Standard
Sanitization
Procedure 18.1 Sanitization of Instruments
Disinfection
Sterilization
Procedure 18.2 Wrapping Instruments Using Paper or Muslin
Procedure 18.3 Wrapping Instruments Using a Pouch
Procedure 18.4 Sterilizing Articles in the Autoclave
19. Vital Signs
Introduction to Vital Signs
Temperature
Procedure 19.1 Measuring Oral Body Temperature
-Electronic Thermometer
Procedure 19.2 Measuring Axillary Body Temperature
-Electronic Thermometer
Procedure 19.3 Measuring Rectal Body Temperature
-Electronic Thermometer
Procedure 19.4 Measuring Aural Body Temperature
-Tympanic Membrane Thermometer
Procedure 19.5 Measuring Temporal Artery Body Temperature
Pulse
Respiration
Pulse Oximetry
Procedure 19.6 Measuring Pulse and Respiration
Procedure 19.7 Measuring Apical Pulse
Procedure 19.8 Performing Pulse Oximetry
Blood Pressure
Procedure 19.9 Measuring Blood Pressure
Procedure 19.10 Determining Systolic Pressure by Palpation
20. Physical Examination
Introduction to the Physical Examination
Definition of Terms
Preparation of the Examining Room
Preparation of the Patient
Measuring Weight and Height
Procedure 20.1 Measuring Weight and Height
Body Mechanics
Positioning and Draping
Procedure 20.2 Sitting Position
Procedure 20.3 Supine Position
Procedure 20.4 Prone Position
Procedure 20.5 Dorsal Recumbent Position
Procedure 20.6 Lithotomy Position
Procedure 20.7 Sims Position
Procedure 20.8 Knee-Chest Position
Procedure 20.9 Fowler Position
Wheelchair Transfer
Procedure 20.10 Wheelchair Transfer
Assessment of the Patient
Assisting the Physician
Procedure 20.11 Assisting with the Physical Examination
21. Eye and Ear Assessment and Procedures
Introduction to the Eye
Visual Acuity
Assessment of Color Vision
Procedure 21.1 Assessing Distance Visual Acuity
-Snellen Chart
Procedure 21.2 Assessing Color Vision
-Ishihara Test
Eye Irrigation
Eye Instillation
Procedure 21.3 Performing an Eye Irrigation
Procedure 21.4 Performing an Eye Instillation
Introduction to the Ear
Assessment of Hearing Acuity
Ear Irrigation
Ear Instillation
Procedure 21.5 Performing an Ear Irrigation
Procedure 21.6 Performing an Ear Instillation
22. Physical Agents to Promote Tissue Healing
Introduction to Tissue Healing
Local Application of Heat and Cold
Procedure 22.1 Applying a Heating Pad
Procedure 22.2 Applying a Hot Soak
Procedure 22.3 Applying a Hot Compress
Procedure 22.4 Applying an Ice Bag
Procedure 22.5 Applying a Cold Compress
Procedure 22.6 Applying a Chemical Pack
Ambulatory Aids
Procedure 22.7 Measuring for Axillary Crutches
Procedure 22.8 Instructing a Patient in Crutch Gaits
Procedure 22.9 Instructing a Patient in Use of a Cane
Procedure 22.10 Instructing a Patient in Use of a Walker
23. Gynecologic Examination and Prenatal Care
Introduction to the Gynecologic Examination and Prenatal Care
Gynecologic Examination
Gynecology
Breast Examination
Pelvic Examination
Procedure 23.1 Breast Self-Examination Instructions
Procedure 23.2 Assisting with a Gynecologic Examination
Vaginal Infections
Prenatal Care
Obstetrics
Prenatal Visits
Procedure 23.3 Assisting with a Return Prenatal Examination
24. Pediatric Examination
Introduction to the Pediatric Examination
Pediatric Office Visits
Developing a Rapport
Carrying the Infant
Growth Measurements
Procedure 24.1 Measuring the Weight and Length of an Infant
Procedure 24.2 Measuring Head and Chest Circumference of an Infant
Procedure 24.3 Calculating Growth Percentiles
Pediatric Blood Pressure Measurement
Collection of a Urine Specimen
Procedure 24.4 Applying a Pediatric Urine Collector
Pediatric Injections
Immunizations
Newborn Screening Test
25. Minor Office Surgery
Introduction to Minor Office Surgery
Surgical Asepsis
Instruments Used in Minor Office Surgery
Commercially Prepared Sterile Packages
Procedure 25.1 Applying and Removing Sterile Gloves
Procedure 25.2 Opening a Sterile Package
Procedure 25.3 Pouring a Sterile Solution
Wounds
Sterile Dressing Change
Procedure 25.4 Changing a Sterile Dressing
Sutures
Procedure 25.5 Removing Sutures and Staples
Procedure 25.6 Applying and Removing Adhesive Skin Closures
Assisting with Minor Office Surgery
Procedure 25.7 Assisting with Minor Office Surgery
Medical Office Surgical Procedures
Contents note continued: Bandaging
26. Administration of Medication and Intravenous Therapy
Introduction to the Administration of Medication
Administering, Prescribing, and Dispensing Medication
Legal Aspects
Routes of Administration
Drug References
Food and Drug Administration
Drug Nomenclature
Classification of Drugs Based on Preparation
Classification of Drugs Based on Action
Systems of Measurement for Medication
Converting Units of Measurement
Controlled Drugs
Prescription
Medication Record
Factors Affecting Drug Action
Guidelines for Preparation and Administration of Medication
Oral Administration
Procedure 26.1 Administering Oral Medication
Parenteral Administration
Procedure 26.2 Preparing an Injection
Procedure 26.3 Reconstituting Powdered Drugs
Procedure 26.4 Administering a Subcutaneous Injection
Procedure 26.5 Administering an Intramuscular Injection
Procedure 26.6 Z-Track Intramuscular Injection Technique
Tuberculin Skin Testing
Allergy Testing
Procedure 26.7 Administering an Intradermal Injection
Intravenous Therapy
27. Cardiopulmonary Procedures
Introduction to Electrocardiography
Cardiac Cycle
Electrocardiograph Paper
Standardization of the Electrocardiograph
Electrocardiograph Leads
Paper Speed
Patient Preparation
Maintenance of the Electrocardiograph
Electrocardiographic Capabilities
Artifacts
Procedure 27.1 Running a 12-Lead, Three-Channel Electrocardiogram
Holter Monitor Electrocardiography
Cardiac Dysrhythmias
Pulmonary Function Tests
Peak Flow Measurement
Procedure 27.2 Measuring Peak Flow Rate
Home Oxygen Therapy
28. Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging
Colon Procedures
Introduction to Colon Procedures
Blood in the Stool
Fecal Occult Blood Test
Procedure 28.1 Fecal Occult Blood Testing: Guaiac Slide Test
Procedure 28.2 Developing the Hemoccult Slide Test
Other Types of Stool Tests
Sigmoidoscopy
Colonoscopy
Male Reproductive Health
Introduction to Male Reproductive Health
Prostate Cancer
Prostate Cancer Screening
Testicular Self-Examination
Radiology and Diagnostic Imaging
Introduction to Radiology
Contrast Media
Fluoroscopy
Positioning the Patient
Specific Radiographic Examinations
Introduction to Diagnostic Imaging
Ultrasonography
Computed Tomography
Magnetic Resonance Imaging
Nuclear Medicine
Digital Radiology
29. Introduction to the Clinical Laboratory
Introduction to the Clinical Laboratory
Laboratory Tests
Purpose of Laboratory Testing
Types of Clinical Laboratories
Laboratory Requests
Laboratory Reports
Laboratory Documents and the EMR
Patient Preparation and Instructions
Collecting, Handling, and Transporting Specimens
Clinical Laboratory Improvement Amendments
CLIA-Waived Laboratory Testing
Quality Control
Categories of Test Results
Recording Test Results
Laboratory Safety
30. Urinalysis
Composition of Urine
Collection of Urine
Procedure 30.1 Clean-Catch Midstream Specimen Collection Instructions
Analysis of Urine
Procedure 30.2 Chemical Testing of Urine with the Multistix 10 SG Reagent Strip
Procedure 30.3 Prepare a Urine Specimen for Microscopic Examination: Kova Method
Procedure 30.4 Performing a Urine Pregnancy Test
Urine Pregnancy Testing
Serum Pregnancy Test
31. Phlebotomy
Introduction to Phlebotomy
Venipuncture
General Guidelines for Venipuncture
Vacuum Tube Method of Venipuncture
Procedure 31.1 Venipuncture
-Vacuum Tube Method
Butterfly Method of Venipuncture
Procedure 31.2 Venipuncture
-Butterfly Method
Problems Encountered with Venipuncture
Obtaining a Serum Specimen
Skin Puncture
Puncture Sites
Skin Puncture Devices
Procedure 31.3 Skin Puncture
-Disposable Semiautomatic Lancet Device
Microcollection Devices
Guidelines for Performing a Finger Puncture
32. Hematology
Introduction to Hematology
Hemoglobin Determination
Hematocrit
Procedure 32.1 Hematocrit
White Blood Cell Count
Red Blood Cell Count
Red Blood Cell Indices
White Blood Cell Differential Count
Procedure 32.2 Preparation of a Blood Smear for a Differential Cell Count
PT/INR
33. Blood Chemistry and Immunology
Introduction to Blood Chemistry and Immunology
Blood Chemistry
Collection of a Blood Chemistry Specimen
Automated Blood Chemistry Analyzers
Blood Glucose
Tests for Management of Diabetes
Glucose Meters
Procedure 33.1 Blood Glucose Measurement Using the Accu-Chek Advantage Glucose Meter
Cholesterol
Triglycerides
Blood Urea Nitrogen
Immunology
Immunologic Tests
Rapid Mononucleosis Testing
34. Medical Microbiology
Introduction to Microbiology
Normal Flora
Infection
Microorganisms and Disease
Microscope
Procedure 34.1 Using the Microscope
Microbiologic Specimen Collection
Procedure 34.2 Collecting a Throat Specimen
Streptococcus Testing
Sensitivity Testing
Microscopic Examination of Microorganisms
Prevention and Control of Infectious Diseases
35. Nutrition
Introduction to Nutrition
Nutrients
Dietary Supplements
Nutrition Guides
Food Labels
Nutrition Therapy
Weight Management
Cardiovascular Disease
Hypertension
Diabetes
Lactose Intolerance
Gluten Intolerance
Food Allergies
36. Emergency Preparedness and Protective Practices
Introduction to Disaster and Emergency Planning
Categories of Disasters
Psychological Effects of Emergencies
Emergency Preparedness in the Medical Office
Fire Safety in the Medical Office
Procedure 36.1 Demonstrating Proper Use of a Fire Extinguisher
Procedure 36.2 Participating in a Mock Exposure Event
Employee Education and Training
Emergency Practice Drills
Medical Assistant's Role
37. Emergency Medical Procedures and First Aid
Introduction to Emergency Medical Procedures
Office Crash Cart
Emergency Medical Services System
First Aid Kit
OSHA Safety Precautions
Guidelines for Providing Emergency Care
SECTION 4 Administrative Component
38. Medical Record
Introduction to the Medical Record
Types of Medical Records
Medical Record Formats
Administrative Section of the Medical Record
Procedure 38.1 Completion of a Procedure Consent Form
Procedure 38.2 Release of Medical Information
Clinical Section of the Medical Record
Taking a Health History
Documentation in the Medical Record
Procedure 38.3 Obtaining Patient History and Formulating Chief Complaint
39. Patient Reception
Introduction to Patient Reception
Preparing for Patients
Procedure 39.1 Opening the Medical Office
Procedure 39.2 Closing the Medical Office
Patient Check-In
Procedure 39.3 Obtaining New Patient Information
Orienting Patients to the Medical Office
Procedure 39.4 Explaining Office Policies and Procedures
40. Medical Office Computerization
Introduction to Medical Office Computerization
Computer Concepts
Data Processing Cycle
Components of the Computer System
Main Computer Unit
Computer Monitor
Input Devices
Printer
Storage Devices
Medical Office Computerization
Electronic Information Transfer
Medical Assistant's Use of the Electronic Medical Record
Physician's Use of the Electronic Medical Record
Computer Network Security
Backups
System Maintenance
Service Agreements
41. Telephone Techniques
Introduction to Telephone Techniques
Using the Telephone Effectively
Telephone Technology
Incoming Calls
Procedure 41.1 Performing Telephone Screening
Procedure 41.2 Taking a Telephone Message
Procedure 41.3 Taking Requests for Medication or Prescription Refills
Outgoing Calls
Procedure 41.4 Telephoning a Patient for Follow-Up
42. Scheduling Appointments
Introduction to Appointment Scheduling
Guidelines for Appointment Scheduling
Scheduling Appointments
Daily Appointment Schedule
Types of Scheduling
Setting Up the Appointment Schedule
Procedure 42.1 Setting Up the Appointment Schedule
Guidelines for Scheduling
Procedure 42.2 Making an Appointment
Managing the Appointment Schedule
Procedure 42.3 Managing the Appointment Schedule
Scheduling Referral Appointments, Diagnostic Tests, Procedures and Admissions
Procedure 42.4 Scheduling Inpatient or Outpatient Diagnostic Tests or Procedures
Procedure 42.5 Scheduling Inpatient or Outpatient Admissions
43. Medical Records Management
Introduction to Medical Records
Paper-Based Medical Records
Equipment and Supplies for Paper-Based Medical Records
Preparing a Paper-Based Medical Record for a New Patient
Procedure 43.1 Preparing a Medical Record
Filing Systems
Procedure 43.2 Filing Patient Records: Alphabetic
Procedure 43.3 Filing Patient Records: Numeric
Retrieving or Filing a Paper-Based Medical Record
Procedure 43.4 Filing Reports
Electronic Medical Record
Storing Medical Records
44. Written Communications
Introduction to Written Communication
Business Letters
Contents note continued: Procedure 44.1 Composing a Business Letter
Preparing Memoranda
Grammar and Punctuation
Spelling and Proofreading
Electronic Data Transmission
Procedure 44.2 Sending a Fax
Photocopying
45. Mail
Introduction to Mail and Shipping
U.S. Postal System
Other Package Delivery Services
Processing Incoming Mail
Procedure 45.1 Processing Incoming Mail
Automated Mail Processing
Postal Addressing Standards
Procedure 45.2 Looking Up a ZIP Code
Outgoing Mail
Procedure 45.3 Preparing Envelopes tor Mailing
46. Managing Practice Finances
Introduction to Daily Financial Activities
Maintaining Patient Accounts
Components of a Patient Account
Procedure 46.1 Completing a Patient Charge Slip
Procedure 46.2 Posting Charges
Procedure 46.3 Posting Payments and/or Adjustments
Other Financial Accounts
Banking Activities
Procedure 46.4 Writing a Check
Procedure 46.5 Preparing a Bank Deposit
Accounts Payable or Record of Cash Disbursements
Petty Cash
47. Medical Coding
Introduction to Coding
Procedure Coding
Current Procedural Terminology (CPT) Codes
Procedure 47.1 Performing CPT Coding
Healthcare Common Procedure Coding System (HCPCS) Level II Codes
Procedure 47.2 Performing HCPCS Coding
Diagnosis Coding
ICD-9-CM Manual
ICD-10-CM Manual
Improving Coding Accuracy
Procedure 47.3 Performing ICD Coding
48. Medical Insurance
Introduction to Health Insurance
History of Health Insurance
Obtaining Health Insurance
Paying for Health Insurance and Health Care
Factors Affecting Insurance Reimbursement
Types of Insurance
Insurance and Managed Care Policies and Procedures
Procedure 48.1 Interpreting Information on an Insurance Card
Procedure 48.2 Verifying Insurance Eligibility and Benefits
Procedure 48.3 Obtaining Insurance Preauthorization (Precertification)
Insurance Claim Forms
Completing the Insurance Claim Form
Procedure 48.4 Completing and Reviewing an Insurance Claim Form
Submitting Insurance Claims
Tracking Insurance Reimbursement
Effective Communication Regarding Managed Care and/or Insurance
Procedure 48.5 Communicating Effectively Regarding Insurance and/or Managed Care
49. Billing and Collections
Introduction to Billing
Billing Cycle
Billing Process
Procedure 49.1 Processing Patient Statements
Billing Problems
Procedure 49.2 Posting a Check Returned for Non-Sufficient Funds (NSF)
Procedure 49.3 Processing a Credit Balance and Refund
Account Aging
Procedure 49.4 Creating and Examining an Accounts Receivable Aging Record
Collection Activities
Procedure 49.5 Writing a Collection Letter
50. Medical Assistant as Office Manager
Introduction to Medical Office Management
Maintaining the Office
Routine Maintenance
Patient and Employee Safety
Procedure 50.1 Creating an Environmental Checklist and Performing a Safety Inspection
Procedure 50.2 Complying with Safety Signs, Symbols, and Labels
Maintaining Equipment
Procedure 50.3 Performing Routine Maintenance of Equipment
Supplies
Procedure 50.4 Taking a Supply or Equipment Inventory
Creating an Environment for Teamwork
Preparing Payroll
Managing Physician and Employee Schedules
Providing Resources for Staff and Patients
Procedure 50.5 Locating and Facilitating Referrals to Community Resources
Risk Management
Procedure 50.6 Completing an Incident Report
51. Obtaining Employment
Introduction to Obtaining Employment
Successful Job Search
Tools for a Job Search
Getting the Job
Lifelong Learning
Planning for Job Advancement or Career Change.