Holdings Information

Bibliographic Record Display

• Title:Communication in nursing / Julia Balzer Riley.
  
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• Author/Creator:Balzer-Riley, Julia W.
  
• Published/Created:St. Louis, Mo. : Mosby/Elsevier, ©2008.
  

• Holdings

  Holdings Record Display

  • Location:OKANAGAN LIBRARY stacksWhere is this?
    
  • Call Number: WY87 .B349 2008
    
  • Number of Items:1
    
  • Status:Available
    

  • Location:WOODWARD LIBRARY stacksWhere is this?
    
  • Call Number: WY87 .B349 2008
    
  • Number of Items:1
    
  • Status:Available
    

  • Location:WOODWARD LIBRARY stacksWhere is this?
    
  • Call Number: WY87 .B349 2008
    
  • Number of Items:1
    
  • Status:c.1 Missing - 11-08-2012
    

   
• Library of Congress Subjects:Nurse and patient.
  Interpersonal communication.
  
• Medical Subjects: Nurse-Patient Relations--Nurses' Instruction.
  Communication--Nurses' Instruction.
  Interpersonal Relations--Nurses' Instruction.
  
• Edition:6th ed.
  
• Description:xxiv, 375 p. : ill. ; 23 cm
  
• Summary:Beyond the basic concepts of therapeutic communication, this 6th edition is a unique approach to interacting with patients and colleagues with empathy and sensitivity. This practical resource addresses a wide array of topics, including being assertive, electronic communication, respect, humor, confrontation, and requesting support, with a personal touch conveyed through quotes, stories, and poetry.
  
• Notes:Includes bibliographical references and index.
  
• ISBN:9780323046763
  0323046762
  
• Contents:Part 1: Getting started: Basic communication competence. Responsible, assertive, caring communication in nursing
  The client-nurse relationship: a helping relationship
  Solving problems together
  Understanding each other: communication and culture
  Working together in groups
  Electronic communication
  Part 2: Building relationships. Warmth
  Respect
  Genuineness
  Empathy
  Self-disclosure
  Specificity
  Asking questions
  Expressing opinions
  Humor
  Spirituality
  Part 3: Building confidence
  Requesting support
  Overcoming evaluation anxiety
  Feedback
  Relaxation
  Imagery
  Positive self-talk
  Part 4: Meeting challenges
  Confrontation
  Refusing unreasonable requests
  Communicating assertively and responsibly with distressed clients and colleagues
  Communicating assertively and responsibly with aggressive clients and colleagues
  Communicating assertively and responsibly with unpopular clients
  Managing team conflict assertively and responsibly
  Communicating at the end of life
  Continuing the commitment.